Operations ManagerCHI NHÁNH CÔNG TY TNHH TRANSCOSMOS VIỆT NAM
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Mô tả công việc
Managing an Outbound team comprises Supervisor, QA and Telesales in all aspects of a call center context.
Supervising a dynamic team to support transcosmos' Client managed services to team members through monitoring, briefing, coaching, and others.
Planning and executing strategically to making sure all team members are actively involved and work closely to achieve team and individual KPIs
Taking decisions about problems that occurred in the entire program that supports service Contact Center transcosmos' Client and its analysis.
Reporting to General Manager/CC Director for any abnormalities in operation
Developing personal performance and team members such as training, briefings, seeking information latest, and others
Monitoring, make sure all member of team actively involved in the activities of Quality Service Management and Assessments
Doing the responsibility and authority in accordance with the business processes defined by transcosmos' Client
Provide Activity Report as Team performance report daily, weekly and monthly bases.
Attending Weekly Meeting with Clients to share insights and highlights of operation.
Attending to ad-hoc tasks as assigned by the General Manager or Client.
Managing an Outbound team comprises Supervisor, QA and Telesales in all aspects of a call center context.
Supervising a dynamic team to support transcosmos' Client managed services to team members through monitoring, briefing, coaching, and others.
Planning and executing strategically to making sure all team members are actively involved and work closely to achieve team and individual KPIs
Taking decisions about problems that occurred in the entire program that supports service Contact Center transcosmos' Client and its analysis.
Reporting to General Manager/CC Director for any abnormalities in operation
Developing personal performance and team members such as training, briefings, seeking information latest, and others
Monitoring, make sure all member of team actively involved in the activities of Quality Service Management and Assessments
Doing the responsibility and authority in accordance with the business processes defined by transcosmos' Client
Provide Activity Report as Team performance report daily, weekly and monthly bases.
Attending Weekly Meeting with Clients to share insights and highlights of operation.
Attending to ad-hoc tasks as assigned by the General Manager or Client.
Yêu cầu công việc
At least Bachelor's degree in business administration or any field
Good at English both spoken and written
At least 1 year experience in the same position or 3 years in a Supervisor position above.
At least 3 year-experience in leading a telesales team/Call Center
Experience in managing to performance targets desired
Disciplined and high motivated to motivate and encourage team for improvement
Proven ability to do staffing and scheduling
Ability to effectively manage cross-functional projects
Ability to do multitasks and highly adapt to constantly changing environment
Excellent oral, written and interpersonal communication skill
Demonstrated problem-solving skills, strategic and analytical capabilities
Intermediate to advanced reporting skills
Quyền lợi được hưởng
Chế độ bảo hiểm
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Thông tin khác
Đại học
Thời gian thử việc: 2
Độ tuổi:
Không giới hạn tuổi
Phúc lợi:
13th-month salary.
Insurances followed Vietnamese Labor Law.
Promotion opportunities, salary increase once/year.
Periodical bonus: twice/year.
Bonuses, gifts for Holidays.
Activities: Birthday party, Town Hall, Employee engagement activities.
Ngày nghỉ: 12
Lương:
Cạnh tranh
Giới thiệu công ty
CHI NHÁNH CÔNG TY TNHH TRANSCOSMOS VIỆT NAM việc làm
VP Hà Nội: Tòa nhà VTC Online, số 18 Tam Trinh, Hai Bà Trưng, Hà Nội. VP HCM: 19A Đường Cộng Hòa, Phường 12, quận Tân Bình, TP. HCM
Quy mô: Từ 5000 - 10000 nhân viên
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Giới thiệu công ty
CHI NHÁNH CÔNG TY TNHH TRANSCOSMOS VIỆT NAM việc làm
VP Hà Nội: Tòa nhà VTC Online, số 18 Tam Trinh, Hai Bà Trưng, Hà Nội. VP HCM: 19A Đường Cộng Hòa, Phường 12, quận Tân Bình, TP. HCM
Quy mô: Từ 5000 - 10000 nhân viên