Operations Manager

RESPONSIBILITIES
Operations (50%)
Enhancing, and innovating business/internal processes to achieve sustainable organizational growth of the company.
Improving and monitoring the organization's performance reporting & tracking systems.
Co-develop co-pitching process and policy of YNMS
Enhance client satisfaction evaluation process
Marketing: Finalize Company Marketing Plan. Personal Branding for Fanscom
Increase the employee production rate efficiency.
People Management (40%)
Co-build, implement and develop a data-driven people strategy with the HR Department to achieve the company's business objective.
Provide high-level input to inform staffing decisions related to growth, performance, and accountability.
Support to enhance and develop People Operations framework, including Culture, Process, and Policy of companies aligned with YouNet Group to enhance operational efficiency and effectiveness with the HR Department.
Influence all employees by leadership management (Mindful and diversified way of communication to drive the results: for company, for self).
Financial (10%)
Support manage project margin, cashflow, leads of the company
Retaining constant awareness of the company's financial position and BU's financial position and acting to prevent problems
Work Relation:
Internal: All Department in Fanscom (Account, Creative, Social), Managing Director
External: Stakeholders in YouNet Group (HR, TA, Admin, IT, F&A), Marketing Services Agency (Mango Digital, YouNet AM, Buzzmetric, YouNet Media,...)
Promotion: Senior Operations Manager/Operations Director
Report to: Managing Director
REQUIREMENT:
Proven experience as Account Manager/Operations Manager or other managerial position
Experienced with digital product and digital marketing
Thorough knowledge of market changes and forces that influence the company
Strong understanding of corporate finance and measures of performance
Familiarity with corporate law and management best practices
Excellent organizational and leadership skills
Excellent communication, interpersonal and presentation skills
Outstanding analytical and problem-solving abilities
BENEFITS:
13th month salary, annual bonus.
Premium healthcare insurance.
12 days of annual leave & 5 days of sick leave.
Performance appraisals and promotions every year.
Standard health check.
Company trip, Year-end party, Team building.
Occasion-based offerings: Birthday, wedding, maternity,...
Parking support.
Work equipment (PC / laptop).
Free in-house entertainment facilities: foosball, book tree, coffee, and snacks.