Operations Officer (Mandarin Speaking)

The Learning Adventure is a leading educational tour provider for students and currently operates trips across Asia and Europe. The company focuses on showing the real side of these countries by providing educational excursions for students. Our itineraries offer genuine learning outcomes and broaden cultural understanding. The company has offices in London, Ho Chi Minh City and Boston.
Our mission Statement: Expand minds through transformative travel experiences.
Core Values:
- Unite global citizens through meaningful adventures.
- Show a real side of life, through deeply researched, safe trips, inclusive of all.
- Support local communities through sustainable and ethical travel, every step of the way.
- Create a dynamic, diverse and solution orientated work culture on trips and in our offices, which encourages trust and growth.
- By passionate travellers for passionate travellers.
The role
As an Operations Officer with The Learning Adventure, you will have a vital role in planning and booking our educational tours. Our tour portfolio spans across Asia so one day you might be booking a train in Japan and the next be talking to our local supplier in India. Working out of our Ho Chi Minh City office, you will be part of a growing international team whose passion is developing exceptional educational experiences.
Responsibilities:
- Booking tour components for trips across Asia (including hotel, transport and activity components) with special focus on China, Taiwan and Singapore.
- Collaborating with the Sales team to convert Trip Handovers into an operational timeline
- Preparing our Adventure Leaders with all the information and materials needed to help them create an amazing on-tour experience
- Producing informational documents which are shared with schools
- Supporting the Operations Manager with any minor incidents which arise as part of a tour