We are looking for a proactive Operations Specialist to support our growing, cross-border team. This role is recruitment-heavy and highly operational, with a strong focus on hiring for complex and new roles, while also owning core HR operations, C&B, performance processes, and culture-building across EU and Vietnam teams.
You will work closely with hiring managers, leadership, and delivery teams to build scalable HR processes and ensure a smooth employee experience for both in-house and outstaff staff.
Key Responsibilities1. Recruitment & Talent Acquisition (≈60%)
Own the end-to-end recruitment process for high-complexity roles, including new and hard-to-fill positions (e.g.
AI Engineers, technical delivery roles). Proactively hunt and source candidates via LinkedIn, communities, referrals, and other channels rather than relying only on inbound applicants.
Work with hiring managers to: Clarify role requirements and expectations Build clear recruitment processes and timelines Translate unclear needs into well-structured job descriptions (JDs)
Coordinate interviews, manage candidate communication, and ensure a professional candidate experience.
Act as the main bridge between hiring managers and candidates throughout the hiring lifecycle.
Recommend improvements to recruitment workflows and tools as the company scales.
2. Compensation, Benefits & HR Operations (≈40%)HR Operations & C&B
Manage leave management and HR administration for both: Vietnam-based in-house employees Outstaff or cross-border team members
Handle employee questions related to policies, leave, benefits, and HR procedures.
Draft, update, and maintain HR policies and internal documentation. Build clear HR reporting views and summaries for managers and leadership.
Performance Management & Feedback
Maintain and improve existing performance review and KPI processes for Marketing teams.
Collaborate with leadership to: Design performance review frameworks and KPIs for Delivery / Engineering teams Translate business and delivery goals into measurable performance criteria
Act as a connector between managers who lack HR insight and structured people processes.
Culture & Engagement
Build and maintain shared company culture across EU and Vietnam teams.
Organize and support cross-team cultural initiatives, communication rituals, and engagement activities.
Ensure continuous feedback flow between employees, managers, and leadership across regions.