- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: 15 - 25 triệu VNĐ
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Mô tả công việc
Handle customer requirements indicated in Standard Operating Procedure (SOP): Timely & amicable settlement of customer issues.
Perform day to day arrangement and handle customer request under Order Export Handling Team, Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution, ensure standards for submitting orders to relevant departments
Every day track orders that have not been successfully picked up and find out the reasons and analyze them
Optimize and improve processes throughout the work process
Creat SOP for new process
Check & make sure that clear and correct details are received from the customer at the booking system.
Coordinate with relevant parties (Customer/Courier/Truck driver/Vender CS....) to arrange Booking/Trucking.
Help customer update information in the ICRM system after confirm
Provide shipping advice as per the Customer's SOP/Request.
Generate necessary reports and information for team leader: Information is accurate and timely.
Coordinate with overseas office to smooth operation: smooth and timely correspondence, and smooth service delivery/checking import regulation......
Analysis on PU main KPI for continuous improvement.
Involvement with company operation manual developments and updating.
Pull incident data to produce analytical reports, as requested.
Other assignments as per the Team Leader's request.
Perform day to day arrangement and handle customer request under Order Export Handling Team, Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution, ensure standards for submitting orders to relevant departments
Every day track orders that have not been successfully picked up and find out the reasons and analyze them
Optimize and improve processes throughout the work process
Creat SOP for new process
Check & make sure that clear and correct details are received from the customer at the booking system.
Coordinate with relevant parties (Customer/Courier/Truck driver/Vender CS....) to arrange Booking/Trucking.
Help customer update information in the ICRM system after confirm
Provide shipping advice as per the Customer's SOP/Request.
Generate necessary reports and information for team leader: Information is accurate and timely.
Coordinate with overseas office to smooth operation: smooth and timely correspondence, and smooth service delivery/checking import regulation......
Analysis on PU main KPI for continuous improvement.
Involvement with company operation manual developments and updating.
Pull incident data to produce analytical reports, as requested.
Other assignments as per the Team Leader's request.
Yêu cầu
Good Chinese skills (both speaking & writing), English is plus
Background in Economics, Logistics or Analytics
Good attitude, hard-working, willing to learn
Ability to quickly negotiate with customers in a short call
Good at MS Office
Work at big 3 ( DHL, TNT,Fedex, UPS) operation department
Bachelor's degree student
Background in Economics, Logistics or Analytics
Good attitude, hard-working, willing to learn
Ability to quickly negotiate with customers in a short call
Good at MS Office
Work at big 3 ( DHL, TNT,Fedex, UPS) operation department
Bachelor's degree student
Quyền lợi
Salary : 13-15mil gross (higher by experience)
Working days : Thứ 2- thứ 6 (8h30-18h)
Pay insurance as prescribed, have regular health check-ups
Working days : Thứ 2- thứ 6 (8h30-18h)
Pay insurance as prescribed, have regular health check-ups
Thông tin khác
Địa điểm làm việc
- Hồ Chí Minh
Việc làm Hồ Chí Minh
- Hồ Chí Minh
Việc làm Hồ Chí Minh
Thông tin chung
- Thu nhập: 15 - 25 triệu VNĐ
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 31/12/2024
Giới thiệu công ty
Xem trang công ty
Công ty chưa cập nhật thông tin....
Quy mô công ty
Từ 101 - 500 nhân viên
Việc làm tương tự
Công ty Cổ phần Kinh Doanh Thiết Kế Trang Sức Jemmia
Thoả thuận
31/12/2024
Hồ Chí Minh
Công Ty Cổ Phần OCM Việt Nam
11 Tr - 14 Tr VND
18/01/2025
Hồ Chí Minh
hỗ trợ doanh nghiệp
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của chúng tôi
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