Order Management Executive

• Updating purchase details (order information and pricing) to internal databases;
• Tracking order deadlines and address any delays/order issues;
• Support pre-sales and post-sales activities between Customer Services, and Finance for all quote-to-order functions, including adjust quotes, change orders, refunds, and order status inquiries;
• Work closely with Customer Services and Freelancers to ensure all orders are captured & updates as required and to ensure accuracy;
• Review all modification orders for completeness and errors;
• Work with sales team to mitigate any problems with order to ensure accuracy;
• Work collaboratively and cooperatively with colleagues to accomplish shared goals;
• Process and ensure refund requests policies including appropriate approval and documentation;
• Preparing detailed monthly reports on order status and freelancer performance evaluation;
• Forecast the hiring needs for the writing partner position.
Working time: 8-hour rotating working shifts
• 8.30 AM - 5.30 PM (Full-time Day Shift - Work at the office - Thu Thiem, Dist.2, HCM city)
• 5:00 PM - 12:00 AM (Full-time Night Shift - Working Online from home)