Order Taker (Điều phối buồng phòng)

• Log all calls and distribute tasks to relevant team members / departments.
• Assist the Assistant Executive Housekeeper with Housekeeping's store management.
• Submit the purchase order to maintain housekeeping supplies at par levels.
• Assist Room Attendants and Floor Supervisors with guest requests, problems and room availability, etc.
• Attend briefings for Room Attendants and Turndown Attendants, ensuring that all relevant information is delivered to them.
• Ensure the safety of keys and work phone during operation.
• Sign in at the start of a shift and sign out at the end of the shift.
• Manage all lost and found items, records, storage and issue management, following standard procedures.
• Handle the department's records for monthly attendance, right attendance, annual leave, sick leave, no-pay leave, etc.
• File all Housekeeping documents properly.
• Assist the Assistant Executive Housekeeper with monthly tracking records where required.
• Adhere to the hotel's policies and procedures, Hilton code of business conduct, the hotel's team member handbook, security and emergency policies and procedures.
• Perform any duties assigned by the Management team deemed necessary.