[OS contract] Customer Service

Report to: Manager, Customer Services
Location: Vĩnh Phúc - Thái Nguyên
Function: New Channel Alpha at AIA Vietnam
Role: Individual Contributor
Contract: OS contract (1 year)
This role has the responsibility for providing high service quality and best experience as well as effective support to internal and external customers at the frontline touch - point
1.Handle internal and external customer's queries at counter, drive and guide customer on AIA e-adoption/e-submission, following digital target operating modal (Digital TOM): cashless and paperless (50%)
2. Receive and check carefully new application form and attached persona documents (customer's ID, health declaration, Policy Owner's signature form...) from sale agents to make sure that all application forms &customer's personal papers are completed in line with Company rules(5%).
3. Receive, check carefully policy owner's requests /paper documents (if any)related to their policies to make sure that all customer's requests are exactly submitted and processed in CS scope (10%).
4. Receive policy premium and assign premium receipt to make sure that all transactions are correctly input into system basing on company Procedure(5%)
5. Manage strictly cash and receipt to make sure that cash, receipt and report are reconciled at day-end (5%).
6. Daily check related reports/data for sure that all transactions are reconciled at day end without errors after End of Day running and ensure all documents received are properly handled, filed & delivered following AIA guideline/procedure (10%).
7. Support agency force on admin tasks and other tasks that are delegated by team leaders (15%).