Outbound Supervisor [HCM, Long An]

Outbound Supervisor manages people and assist Manager to optimize the deployment and processes within the respective function in the warehouse with the aim of meeting the productivity and cost targets.
Outbound Supervisor supervises the strict compliance of workplace health and safety & security standards amongst the workforce with the aim of zero incidents
1) Assist the team manager to ensure the respective function under charge achieve the warehouse KPI's such as productivity, overall cost, backlog, accuracy, etc via:
- Supervise the daily workflow and manpower deployment to meet daily performance, quality and cost targets.
- Assist the team manager to identify daily operational bottlenecks and work closely with other warehouse management counterparts to derive resolution.
- Assist the team manager to identify obstacle and hindrance in warehouse layout, warehouse processes and IT and recommend solutions to drive efficiency and productivity
- Execute efficiency improvement opportunities to achieve operational excellence for the respective function in charge
- To manage all outbound operations and ensure the team meets all KPIs including but not limited to zero outbound errors, zero backlog on outbound floor and outbound orders per employee.
- To troubleshoot with Inbound and Inventory team on issues and clarifications on inventory items being processed for orders​
- To produce reports for outbound and monitor the performance based on the reports​
- To monitor the process and propose improvements that can give performance gains to the team​
- Escalate issues to senior management within an appropriate time frame.
- Provide warehouse management with end of day / shift handover information.
- Daily allocation and monitoring of tasks and duties.
- Performance management including appraisals, RTW and coaching.
- Management of holiday and absence.
2) Ensure the function in charge is operating during shift at optimal manpower resource and in a healthy, safe and secured environment free of incident, via
- Identify and highlight manpower deployment surplus, shortage versus forecast and actual business volume during shift
- Enforce strict compliance of health, safety and security compliance rules within the function
- Enforce strict 5S and HSSE practise within the function
3) Provide leadership direction and clarity to the function team to ensure the team is working at optimal productivity daily, via
- Work with team leaders during shift to ensure workers are performing optimally with needed skills and knowledge to achieve the daily productivity output
- Actively coach and train workers who exhibit skills / knowledge gaps to prevent impediment of daily operation progress
- Constantly provide and maintain a clear and concise communication channels within the function so that essential information is cascaded and understood within the team
- Work with Team Leader to ensure and maintain strict discipline within the function workforce
***Work location:
-Warehouse HCM: Tan Binh Industrial Park - Road M14, Binh Hung Hoa Ward, Binh Tan District, HCMC
-FSD Warehouse Long An: Cainiao Smart Logistics Park- Phu An Thanh Industrial Park, An Thanh, Ben Luc, Long An