Outside Sales Representative - Lufthansa Cargo

Mô tả Công việc
Goals
The Outside Sales Representative is responsible for opportunity management and sales visits in coordination with Inside Sales and Manager Sales & Handling or Manager Sales. S/he performs structured sales visits and opportunity acquisition in coordination with Inside Sales.
Outside Sales and Inside Sales Representatives work together as a team to serve all customers of the specific market.
Tasks
Within the operational targets set by the Head of Sales & Handling (F/GC), the local Manager Sales & Handling (F/GC-G ) or local Manager Sales (F/GC-X ), the Outside Sales Representative performs the following duties:
Sales and Relationship Management
Achieves sales budget targets for assigned accounts
Creates rate offers, with and without guarantee of transportation
Enters into transportation agreements with customers
Identifies and manages opportunities with existing customers with the goal to negotiate new profitable business focused on long-term or regular business
Acquires new customers and identifies new business with the help of LCAG sales tools and external sources of information
Performs market and account analysis and develops action plans using customer relationship information and internal reports in cooperation with Inside Sales and Commercial Team
Organizes and performs sales visits including presentations to customers with the aim to market the LCAG product and service portfolio and involves Inside Sales Representative as required
Organizes customer events
Maintains customer data and captures sales activities in the CRM tool
Actively pushes the eChannel usage and promotes eAWB
Manages capacity agreements such as LTCs in co-operation with Revenue Management as described in the Sales Rule Book
(Re-)Negotiates special rate agreements and LTCs as per Sales Rule Book considering market developments and customer's performance
Develops and sells customer-oriented logistic solutions in collaboration with the Handling department and the Inside Sales Team
Shares information about activities, offers, strengths and weaknesses of his customers with Commercial Manager, Inside Sales, Sales (&Handling) Manager and Key Account Management
Actively supports the local customer segmentation process
Acts as "touch point" for Claims and Complaints and transfers them to Regional Customer Solutions Team (CST), respectively to the Claims departments and/or the accounting team following the process. Promotes the usage of eClaims/Complaints.
General
Performs all other duties assigned or delegated by supervisors.