Part-time/full-time: Content Marketing & Customer Support 2024 (Không Yêu Cầu Kinh Nghiệm)

COMPANY INTRODUCTION
Meraces is a company operating in the field of E-Commerce and Digital Marketing, primarily targeting the US and EU markets.
Meraces focuses on developing and selling fashion and home decor products through Print On Demand (POD), as well as handcrafted decorative items from Vietnam, with a customer base mainly in the US and EU markets.
Address: 6th Floor, Skyline Building, Văn Quán, Hà Đông, Hanoi
Working Hours:
Monday to Friday: 8:00 AM - 5:30 PM (lunch break from 12:00 PM - 1:30 PM)
Saturday: Morning only
JUNIOR CUSTOMER SUPPORT
Tính chất công việc: Toàn thời gian - Chuyên môn: Khác; Bán hàng (Sales) - Địa điểm: Hà Nội - Mức lương: Từ 8 Triệu - Dưới 10 Triệu VNĐ / Tháng - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng!
JOB DESCRIPTION
Customer Care and Order Processing: 60%
Respond to customer inquiries about products and orders via chat and email.
Send customer design requests to the design department, review completed designs, and forward them to the production department.
Coordinate with the production teams (in Vietnam, China, and the US) to manage the production and shipping of customer orders.
Update tracking information, monitor production and shipping progress, and inform customers.
Marketing Content Preparation: 30%
Post content on social media channels: Instagram, Pinterest, etc.
Perform basic photo and video editing.
Product Information Preparation and Updates: 10%
Work with Excel and Google Sheets to filter and edit product data files according to standard formats.
Perform other tasks as assigned by the supervisor or manager.
REQUIREMENTS
University degree in fields such as E-commerce, Marketing, Business Administration, Economics, Foreign Languages, or related disciplines.
Hardworking, careful, diligent, and eager to learn.
Understanding of customer service and Print On Demand is an advantage.
Flexible in working independently as well as in a team.
Good English skills (equivalent to IELTS 5.0).
Proficient in using computers and basic office software.
Familiarity with tools like ChatGPT, CANVA, PhotoRoom, etc., is a plus.
BENEFITS
Base salary: 5,000,000 - 7,000,000 VND
Lunch and parking allowance: 1,000,000 VND/month
Social insurance or direct conversion into monthly income: 1,000,000 VND
Annual team building activities
13th-month salary
Unlimited performance bonuses upon achieving certain targets
Salary reviews 1-2 times per year, depending on business performance and potential changes in job responsibilities
Young, comfortable working environment with a professional office setup
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 26/6/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
2 applicants
Content Copywriter & Community Specialist
Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Mức lương: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng - Địa điểm: Hà Nội - Chuyên môn: Marketing, Truyền Thông, PR; Báo chí, Truyền hình; Biên, Phiên dịch - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
Job description
We are currently seeking a Content Copywriter & Community Specialist to join our Marketing Team at Meraces. This position requires writing attention-getting and customer-facing marketing communication pieces, including landing page content, social media content, and SEO-compliant web copy. An ability to search, understand, interpret, edit, and appropriately articulate the industry trend is also essential to this position. Experience launching community initiatives (e.g. building an online channel, group, creating a community event and posting content plan in correct manner).
Key Objective of Role
Conduct thorough research on industry-related topics, generating ideas for new content types. You will deliver quality writing pieces that appeal to our audiences, attract customers and increase conversion.
Key responsibilities
Your primary responsibilities, but not limited to:
Write outbound digital content like landing pages, social media content, and marketing collateral
Creating concise, eye-catching, and innovative content used in content promotion in crossed channels
Write clear marketing copies to promote company USP and advantages
Optimize headlines, taglines, social and YouTube video copies to drive a higher click-through rate
Work with designers to create educational content in infographics, motion graphics, and video
Identify customers' needs and pain points in our content and recommend new topics
Ensure all-around consistency, including style, fonts, tone, and manner
Improve content style and direction based on performance input on different content pieces
Analyze content marketing metrics and make changes as needed
Work with local teams and freelancers to localize content
Organize and participate in online events to build community and boost brand awareness
Stay up-to-date with digital technology trends
Other tasks related to SEO and social marketing
REQUIREMENTS
Fresher accepted.
University degree in Marketing, Communications, Language, BA or related discipline
Native Vietnamese writing, editing, and proofreading skills
Experience launching community initiatives (e.g. building an online channel, group, creating a community event and posting content plan in correct manner)
Excellent writing and communication skills in English (equivalent to IELTS 6.0)
Ability to work independently as well as part of a team and be proactive and self-driven
Ability to multitask, prioritize tasks/responsibilities, and meet expected timelines
Ability to read and evaluate technical information and find relevant studies to support assigned topics
Ability to collaborate well with graphic designers, video editors
Understanding of online marketing communication
BENEFITS
Base salary: 9,000,000 - 13,000,000 VND
Lunch and parking allowance: 1,000,000 VND/month
Social insurance or direct conversion into monthly income: 1,000,000 VND
Annual team building activities
13th-month salary
Unlimited performance bonuses upon achieving certain targets
Salary reviews 1-2 times per year, depending on business performance and potential changes in job responsibilities
Young, comfortable working environment with a professional office setup
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 26/6/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
7 applicants