Parts Manager cum Warranty Administrator

*Parts Manager

Report to Procurement Manager.

Report to After Sales Manager.



Parts Manager is responsible for:



► Brand image

► Customer orientation

► Organisation

► Personnel management

► Quality management

► Market success

► Profit



AREA OF RESPONSIBILITY:



DMS:

Parts Management:

Stock Management:

System support and Management:

Process support and Management:

Profitability Management:

VRAS / Audi AG project and standards implementation for parts:



Other tasks as per additional assignments.



*WARRANTY AND SERVICE ADMINISTRATOR

IMPORTER LEVEL

Reports to After Sales Manager

Warranty and Process Administrator job description:

Warranty claim Processing and monitoring - SAGA 2.

Warranty claim Support - Service Net 4.0.

Warranty Parts Check.

Warranty Auditing.

Warranty business Reporting - BIFI.



Service Administrator:

Landed Cost Calculation Parts Business Importer and Dealer level.

Business plan preparation and follow up (DATA).

Service Process Support and coordination.

DMS support at importer and dealer level for service and parts operation



Audi Project implementation and follow up

Kundentisch.

Q check.

Audi Service Quality.

LiS workshop test.

Others...



RECALL CAMPAIGN COORDINATION

Coordination with Vietnam Register Office (VR / VAQ / MOIT / MRT) for Recall Campaign.

Deployment and follow up at dealer level.

registration and deployment to customer.

Implementation of company recall process.



Warranty Coordinator:

• In charge of implementation and set up of the warranty process and policy for Vietnam:

• Training, Process implementation, coaching, monitoring.

• Coordination with dealer level for warranty claim processing.

• Validation of warranty claim at importer level.

• Coordination of warranty claims, technical issues with dealer and manufacturer level.



Warranty cost monitoring; reporting creation and warranty business management.



E-TRON MARKET READINESS



• Implementation set up of Audi AG after sales standard for Vietnam:

• Audi Vietnam after sales business plan.

• Dealer/ Importer reporting line.

• Importer/ Manufacturer reporting line.

Business report, warranty report, technical report.