Report to: Head of People Partner
Job Purpose:
People Partner Assistant Manager works independently as the trusted people advisor for assigned business units. The role leads org and headcount advisory and recruitment, manages HR systems and outsourcing vendors
Key Responsibilities
Organization & Business Advisory (-30%)
- Review and maintain org charts for assigned units; propose structure adjustments when the business changes.
- Monitor headcount against approved plan and budget; flag gaps, over-hiring and vacancies to business leaders.
- Consult business leaders on people matters, HR policies and workforce planning.
- Verify people changes (transfers, role changes, org updates) before they go to the Compensation & Rewards and HR Operations teams for execution.
- Act as the link between the business and HR teams, following requests through to completion.
Talent Acquisition (-40%)
- Lead the end-to-end recruitment cycle for assigned units: job briefing, sourcing, screening, interviews, candidate evaluation and offer management.
- Partner with hiring managers on role design, selection criteria and market availability.
- Recruit for both head office and distribution roles (e.g. Agency, Bancassurance, Sales Support), including critical and senior positions.
- Build talent pipelines through direct sourcing, LinkedIn, job boards, referrals, agencies and recruitment events.
- Track hiring metrics (time-to-fill, cost-per-hire, offer acceptance, probation pass rate) and improve the process.
HR Systems & Outsourcing Vendor Management (-20%)
- Manage HR outsourcing vendors (e.g. outsourced staffing, recruitment agencies, payroll/HR service providers, HRIS vendor) to ensure services are delivered on time, accurately and within contract.
- Set and monitor SLAs and KPIs; run monthly/quarterly service reviews and drive corrective actions.
- Check vendor invoices and service reports against contracts; coordinate with Procurement and Finance on renewals and onboarding of new vendors.
- Act as the business point of contact for HR systems: gather requirements, join UAT and go-live, train users and drive adoption.
- Ensure accuracy of employee master data and build recruitment, headcount and org reports in Excel and HR systems.
Others (-10%)
- Coordinate with COEs, when needed, on performance reviews, engagement surveys, training needs and employee relations cases; this role coordinates and does not own these processes.
- Conduct exit interviews and share turnover insights with leaders.
- Take part in HR projects and other tasks assigned by the Head of People Partner.
Job Requirements
- Bachelor's degree in Human Resources, Business Administration, Economics or a related field.
- 5-8 years of HR experience in business-facing HR roles, within the Financial Services industry.
- Proven recruitment experience.
- Proven ability to work independently: manage own portfolio, prioritize and make decisions with minimal supervision.
- Critical thinking and good planning skills.
- Good communication and negotiation skills with business leaders, candidates and service providers.
- Experience working with HR systems (HRIS or ATS).
- Open to utilizing AI tools in daily HR work.
- Good knowledge of Vietnamese labor law and personal data protection rules.
- Fluent in English and Vietnamese; comfortable working with expat leaders
Benefits
- Competitive package
- 16 Annual leaves
- Full social insurance, personal accidental & health care insurance, group life insurance (death and dismemberment).
- Fixed 13th-month salary and the performance-based bonus