COMPANY INTRODUCTION
Địa điểm: Khác - Loại hình công ty: Công ty Việt Nam - Lĩnh vực kinh doanh: Marketing, Nghiên Cứu Thị Trường, Sự Kiện, Quảng cáo, Truyền Thông, Thiết Kế Đồ Hoạ - Quy mô công ty: Nhỏ (< 49 người có BHXH) - Website: [protected info]
RH1, a dynamic division of Rockhill Asia, a company in Asia specializing in procurement outsourcing and retail consulting solutions. At RH1, we help retailers & property developers to develop innovative Retail & Entertainment Concepts with differentiation and engaging customer experiences, to achieve their growth targets, and to make the most out of the opportunities that lie ahead.
We are partnering with a leading luxury property development firm in Vietnam to develop an exclusive entertainment destination tailored to the interests and aspirations of today's youth. Situated in a prime location amidst world-class enjoyments, this entertainment project will feature a unique blend of retail, leisure, and social experiences. It is set to be a new kind of entertainment experience for Vietnam and a new standard for how people have fun.
We are looking for talented people to join our team and help us make this project a success. If you are passionate about creating innovative and immersive experiences, we want to hear from you!
Find RH1 at:
Linkedin: RH1
Website: www.[protected info]/
Nhóm Trưởng Game Attendant Lead Full-time
Địa điểm: Khác - Tính chất công việc: Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
ABOUT AWRA
AWRA is an immersive virtual reality experience that allows guests to explore world-famous
destinations and historical stories through cutting-edge VR technology. We are looking for
energetic, responsible, and guest-focused team members to help deliver exceptional experiences
for our visitors.
POSITION SUMMARY
The Game Attendant Lead is responsible for overseeing daily venue operations, ensuring
excellent guest experiences, supervising frontline staff, maintaining operational standards, and
supporting the smooth execution of all VR and guest-facing activities.
KEY RESPONSIBILITIES
Operations Supervision
• Supervise daily venue operations and guest flow.
• Ensure all opening, operational, and closing procedures are completed.
• Monitor venue readiness and operational standards.
• Coordinate staff assignments and responsibilities.
• Ensure all SOPs are followed consistently.
Guest Experience
• Deliver exceptional customer service.
• Welcome and assist guests throughout their journey.
• Handle guest inquiries and provide experience recommendations.
• Resolve guest concerns and complaints professionally.
• Ensure guests receive safety briefings and operational guidance.
VR Experience Operations
• Oversee VR session preparation and execution.
• Ensure headsets and equipment are functioning properly.
• Monitor gameplay and guest safety during experiences.
• Support troubleshooting and escalate technical issues when necessary.
Team Leadership
• Supervise Game Attendants and Casual Staff.
• Provide coaching and operational guidance.
• Support staff training and onboarding.
• Monitor staff performance and attendance.
• Conduct shift briefings and handovers.
Safety & Compliance
• Ensure safety procedures are followed at all times.
• Conduct operational and safety inspections.
• Respond to incidents and emergencies appropriately.
• Complete incident reports and operational documentation.
Inventory & Asset Control
• Monitor VR equipment, accessories, and consumables.
• Conduct daily equipment checks.
• Report damaged or missing assets.
• Assist with inventory counts and stock control.
Reporting
• Complete daily operational reports.
• Record incidents, maintenance issues, and guest feedback.
• Support management with operational reporting requirements.
REQUIREMENTS
REQUIREMENTS
Essential
• Previous experience in customer service, hospitality, entertainment, gaming, attractions, or
operations.
• Good communication and interpersonal skills.
• Basic English communication skills.
• Comfortable using tablets, computers, and technology.
• Able to work weekends, public holidays, and rotating shifts.
• Strong sense of responsibility and professionalism.
Preferred
• Previous supervisory experience.
• Experience working in resorts, attractions, gaming centers, arcades, or entertainment venues.
• Interest in VR, gaming, or immersive technology.
• Additional language skills are an advantage (Russian, Korean, Chinese, etc.).
WORKING HOURS
Operating Hours: Shift schedules will be assigned according to operational requirements.
Weekend and holiday availability is required.
BENEFITS
WHY SHOULD YOU APPLY
Competitive remuneration package.
Yearly Salary & Performance review
Paid Leaves 12 days/year plus Paid Sick Leave 3 days/year
Birthday Leaves
Annual Health-check
Be part of a vibrant, high-energy sports & entertainment environment that promotes an active lifestyle and empowers your career growth.
Opportunity to build and shape a new business model from the ground up.
Excellent personal growth aligned with your professional development.
Leverage AI-powered tools to enhance your daily work and productivity.
Access to RH1's entertainment areas with employee and family discounts.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/11/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
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