[ Phú Quốc F&B Supervisor - Giám Sát Bộ Phận Nhà Hàng

- Providing Food & Beverage Service to customers to experience the best satisfaction.
- Ensure services such as maintaining cleanliness, table setting, customer service, ordering and food setting according to SOP.
- Supervise / direct the work of waiter / waitress to maintain the best service quality.
- Minimize customer complaints by responding promptly to customer complaints and requests.
- Deliver daily briefings and attend other Food and Beverage meetings as required.
- Prepares for service by ensuring the department's:
• Equipment is clean.
• Requirements for special occasions are ready.
• Outlet is ready for service and guest comfort.
- Carries out effective service by ensuring all ambassadors are aware of their role in:
• Greeting and seating guests.
• Explaining and up-selling daily beverage specials.
• Processing food orders accurately.
• Ensuring payment methods are handled accurately.
• Ensuring working areas are cleaned and re-set quickly.
• Ensuring the outlet / bar is clean.
- Carry out effective beverage service by ensuring:
• Beverages are up-sold and regularly replenished, abiding by alcohol service regulations
• Converse with guests about beverages, advise, take order and serve.
• Making and presenting cocktails
• Conduct spot checks in the bar to ensure proper pouring, cleanliness and stock control
- Facilitating/ Giảng dạy :
• Support facilitators on preparing all materials, equipment, good ordering for practicing class.