Policy Expert (English CV Only)

For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best care.
We are part of the APRIL Group, an insurance specialist with 2,300 staff in 13 countries.
We are thrilled to be expanding our team and are currently seeking a talented and motivated Policy Expert to join our Vietnam Team!
You will be part the policy team and coordinate with many departments and stakeholders across the company as you're at the core of the process.
* Your main tasks will involve:
• Take the lead in setting up new group policies overseeing the whole process from creation to completion.
• Lead the renewals process and the endorsement of the Group policies.
• Understand our stakeholder's needs including their eligibility, and coverage and provide them with high-quality assistance service.
• Offer stakeholders quality advice and provide them with valuable recommendations to address their specific needs.
• Monitor the team's volume of activity and manage key performance indicators to ensure efficient and effective policy issuance processes.
• Ensure that Service Level Agreements are met, and processes are followed consistently.
• Provide training, guidance, and support to the team members to enhance their knowledge and skills and knowledge.
• Conduct regular checks and set up regular performance evaluations.
• Conduct monthly audits and take corrective actions.
• Perform ad hoc duties as requested by the Manager.