Presales Team Lead (B2C - English fluent)

We are, iTechwx, established in mid-2022, with over 1300 employees across 3 offices within Ho Chi Minh City and 1 office in Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, and Microsoft Office 365.
Responsibilities:
Be responsible for the daily management, work allocation and performance evaluation of the pre-sales support team to ensure its efficient operation.
Guide and supervise team members in performing pre-sales support tasks, including customer consultation, sales opportunity discovery, product recommendation and assistance with online purchase.
Assist in formulating and optimizing pre-sales support processes and service standards to enhance customer satisfaction and sales conversion rates.
Regularly organize team training to improve members' capabilities in product knowledge, communication skills and service awareness.
Closely collaborate with sales, technical and other departments to facilitate the smooth conversion of customer sales inquiries and subsequent follow-ups.
Monitor teamwork data, conduct analysis and reporting, and propose improvement suggestions for implementation.
Maintain team morale in high-pressure environments and motivate members to achieve both individual and team performance goals.
Requirements:
Must have 2-3 years of management experience in a Pre‐Sales Lead, or Sales Lead (B2C or D2C)
Strong sales track record
Fluent in English
, with strong verbal and written communication skills.
Experience supporting or selling to English‐speaking markets.
Experience in the Tech industry or SaaS/online platforms is preferred.
Strong data sensitivity, with the ability to identify performance gaps through data analysis and implement effective improvement actions.
Excellent communication, coaching, and stakeholder management skills, with the ability to collaborate effectively across departments.
Proven ability to perform under pressure, stay composed in high‐volume or fast‐changing environments, and lead the team to consistently high levels of performance.
Benefits:
Up to 33mil gross
Salary at 100% during the probationary period.
90% contribution of the gross salary to social insurance.
An employee who works at night (10 PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance.
20 days leave (12 days of annual leave and 8 days of sick leave)
Full working equipment will be provided.
Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
Activities: Birthday party, Employee engagement activities.
Location:
8
th
Floor, Lancaster Luminaire Building, 1152-1154 Lang Street, Lang Ward, Hanoi
Email:
[protected info]