Principal Customer Quality Engineer (Shuttle Bus Provided)

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Position Summary:
We are looking for a customer-focused and proactive Quality Engineer to ensure product quality and customer satisfaction. You will work closely with internal teams and customers to identify issues, drive root-cause analysis, and implement effective corrective and preventive actions.
Key Responsibilities:
Be the quality focal point for customer-related technical and non-technical issues, including complaints, feedback, qualifications, and management requirements.
Manage customer quality data, including non-conformance systems, databases, and follow-up actions.
Lead root-cause analysis and problem solving using structured methods such as 8D, and drive effective corrective and preventive actions (CAPA).
Work closely with cross-functional teams to resolve customer issues and prevent recurrence.
Monitor customer quality performance and lead improvement activities.
Support customer audits and training, including quality and regulatory requirements.
Ensure compliance with customer and applicable regulatory requirements.