Process & System Specialist (Warehouse)

· Define business requirements for WMS software upgrades deployment and system configuration.
· Recommend, and manage system changes including new concepts, system improvements changes with the software supplier
· Create training documents and resources for the system, conduct training for end users
· Collaborate with IT and customers to develop testing scenarios, conduct system tests, identify discrepancies, troubleshoot solutions
· Work with Inventory Management on WMS configuration and stock reconciliations
· Document and enforce Standard Operating Procedures; keep work instructions and related documentation updated and available for end user
· Communicate daily with the warehouse team on daily basis, analyze problems related to the operation, find out the causes, and take measures.
· Evaluate changes in operation, propose improvement options: including the WMS system, and operate.
· Work with other team members and departments to devise new support material based on the revised processes, to include training, reporting and systems enhancements
· Actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance
· To ensure the operation impact and project objectives/ dependencies are identified, reported on, and managed at all times
· To set up a program, deliver coaching and run projects pan jurisdiction