Product Manager - Generative AI for Enterprise Customer Operations

Trusting Social and the AGI revolution
Trusting Social has been the leading AI solution provider for the banking industry in Southeast Asia and India in the last 10 years. We are now pioneering Artificial General Intelligence (AGI) solutions to reimagine banking in the post-AGI world. We believe this will spark the next revolution in productivity and experience, like the Internet and mobile computing have done before.
We are looking for a highly motivated and experienced Product Manager - Artificial General Intelligence for Enterprise to join our team. The successful candidate will lead the development of new AGI products to transform the banking and finance experience of billions of customers.
Unlocking exceptional customer experience for all with Generative AI
Customer Operations in Banking has always been capacity constrained, leading to sub-optimal customer experience, delays, and low coverage. Our virtual assistants diligently serve all customers via any channel, at any time, in a personalized and empathetic manner. We serve the largest banking & financial institutions across four global markets, and are expanding. Join us to bring customer experience to a new age.
How You Will Make An Impact In This Role
As a Product Manager in Gen AI Enterprise Customer Ops, you will have the decision-making and prioritization authority to drive product strategy, roadmap, and development to solve impactful problems in the financial sector in Vietnam and other Trusting Social markets.
You will be at the cutting edge of technology & creating innovative, transformative solutions that make banking more accessible, affordable, and personalized for every customer. If you're genuinely passionate about building world-changing products and never settling for second place, join us on a journey of discovery to solve problems and deliver excellence.
Responsibilities
Own the product vision and roadmap for the development of our suite of Generative AI artificial agents for banking & financial services.
Work with cross-functional teams to identify and prioritize features that will deliver said vision
Develop and maintain a detailed product roadmap outlining the key milestones and deliverables for successful delivery.
Ensure that the product meets the highest standards of quality and performance.
Lead a team of product owners, developers, data scientists, and engineers to deliver the product on time and within budget.
Collaborate with marketing and sales teams to ensure successful product launch and adoption.
Monitor and analyze market trends and emerging technologies, especially LLM/AGI, to ensure that our products remain competitive and cutting-edge.
Establish metrics and goals for the product that align with the company's overall strategy.