Collect and synthesize customer feedback via surveys, Customer Voices, workshops, and interviews
Use AI tools to cluster themes, summarize insights, and draft persona narratives
Represent the voice of the customer in engineering discussions
Validate requirements with end-users and present upcoming features in forums
Own and manage the team backlog and provide regular progress updates vs. roadmap
Define user personas and journey maps, and write clear Epics and Stories using INVEST principles
Leverage AI to improve acceptance criteria, edge case coverage, and Definition of Ready/Done
Collaborate with Lead
Developer, Architect, and UX/UI to balance cost, time, and performance
Own PI and Iteration Planning aligned to product vision
Facilitate backlog refinement and estimation sessions
Track estimated vs. actual development costs at Initiative, Sub-Initiative, and Epic level
Manage tactical release readiness, including release notes, user guides, and EA/BETA communications
Develop deep knowledge of the product's capabilities, limitations, and integrations
Analyze product analytics and user behavior data in partnership with Data teams
Support priority escalations via the 911 process
Build strong relationships with Engineering, UX/UI, Support, and Commercial teams
Make informed decisions using data, customer insight, and AI-assisted research
Document rationale clearly
Foster an Agile mindset
Champion responsible AI use within the team