Product Sales Assistant (Merchandiser)

* GENERAL JOB FUNCTION:
- The Product Sales Assistant concentrates on communication with sales/agents and customers directly or indirectly, production units, to make sure all activities related to order management is always under control
* RESPONSIBILITIES, DUTIES & AUTHORITIES:
* Main responsibility:
- Supervising, monitoring and making sure that all orders are timely and correctly updated in the D365 order management system by his/her staff. Product Sales Assistant is responsible that all customer requirements and needs are timely and clearly communicated to all related departments within ScanCom.
- He/she is proactive in problem solving, training, big picture management and team motivation with the support and advice from the Team Leader.
- Communicate directly or indirectly with customers in the market, as signed by Team Leader
- Support Team Leader to prepare and manage all required materials for meetings with customers either in Europe or Vietnam
- Support and guide the team for on meeting preparation in Vietnam
- Work with the Product Sales Coordinator with information on collections, marketing materials
- Take proactive action with agents/customers and related departments
- Guide and ensure all changes are updated correctly by the relevant team member in D365
- Understand Product & Sales Operations procedures, implement and educate the staff, properly.
- Build close interaction between Own Manufacturing and Contract Manufacturing Production unit, QA, GPM (group planning and monitoring, and TD.
- Participate in customer meetings.
- Supports the System Coordinator in troubleshooting by all daily activities. Transfers his experience and knowledge to the Sales Assistant.