professional services manager ( Fluent English)

ABOUT YOU

- You are a proactive, experienced, and detailed oriented individual in the field of Software Development Industry that have managed small to large-scale software implementation.

- You are passionate about implementation details to ensure quality delivery that satisfy the customer's needs, you have a highly visible customer engagements, commercially driven with positive attitude individual to lead the Professional Services Management team.

- You have great experience in technical skills specifically in Web development, Database SQL, Excel, and Google Spreadsheets with energetic personality who works well in a fast-paced, dynamic small-team environment. You learn quickly and are passionate about helping others.



ABOUT THE JOB

Your role

- As a Professional Service Manager, you will become part of our world class professional services and data migration team to develop and support global award winning Vincere product for all of our international clients all over the world.

- You will be working with Customer Success, Engineering, Sales & Marketing as well as Product team here in Saigon Vietnam and Málaga Spain to understand our Industry, our Customers and our Product offering as well as to leverage the technology stack components that we have to deliver high quality Professional Services to our customers thru the best practices in the Industry.

- You will be engaging a new as well as the existing global Customers directly in a project leadership and management capacity in a data migration or solution implementation projects. In performing your tasks you will work with a team of Data Engineers using a variety of Software Development tools including but not limited to MS SQL, PostGreSQL, MySQL, Pentaho, Google Spreadsheets, and Excel.

- You will be based in our Saigon office in Vietnam OR our Spain office (Málaga), working as part of a young, international team in one of Europe's most dynamic cities.

- This role is a natural stepping stone into either location for the right candidate.



Your responsibilities

- Engage with new and existing enterprise customers in a project leadership capacity, working with other Professional Services Consultants, leading the project to implement Data Migration or solution Implementations.

- Deliver data migration as well as solution implementation projects from start to finish in a speedy manner.

- Responsible for assembling the project management scope of work, resources as well as estimation timeline to the customers. Collaborate with Engineering, Product Owners, Customer Success, Data Architects, Technical Consultants to deliver small to large scale solutions.

- Manage Customer relationships as well as expectation to ensure a quality execution on the project plans.

- Manage multiple concurrent projects globally across continents.

- Manage customer escalations as necessary and assigned, driving issues to resolution.

- Track budget, project milestones, dependencies, and all aspects of the delivery process for customer engagements.

- Provide mentoring and leadership to the Professional Services team as well as the larger sales and support organization.

- Collaborate with Professional Services managers and other departments in building Professional Services Project Management Best Practices.

- Write SQL or Spreadsheet formulas as required to ensure the required details are met.