Professional Services Specialist (HTML5, CSS, UI/UX)

Professional Services Specialist (HTML5, CSS, UI/UX)
In this role
We are the ticketing solution provider of the top 3 greatest world sports tournament. We are looking for smart, collaborative, enthusiastic and well-organized professionals who are willing to take an active part in a sustainable, long-term product venture with a start-up mindset
Help customers to use our ticketing product in the most efficient way by delivery diverse technical services requests according the standard service catalog: product configurations, online shop CSS customization, Third-party Interface activation, seat map edition, email / invoice template edition, etc.
Analyze technical service requests from English/French/Spanish/German speaking customers
Provide estimation and propose alternative solution if needed
Process the requests according to agreed solution and handle change requests
Ensure the deliveries are on quality, on time
Have high speed interaction with stakeholders across Europe/US
Have high speed interaction with Product team in Switzerland and Vietnam
Participate in special technical projects upon request.
Work closely with Services Manager to maintain service deliveries and quality.
About your profile
Bachelor's degree in Computer Science, Telecommunication or related
Open for fresher up to 2 years experience working in IT industries
Ability to work with stakeholders to understand detailed requirements and implement service requests that meet client needs.
Basic HTML/CSS and Javascript skills
Basic UI/UX skills are a plus
Basic knowledge or work experience in SQL, web services is a strong plus
Excellent interpersonal and communication skills
Have time management skills, able to identify and prioritize urgent/critical requests
Be good at logical and critical thinking to propose accurate solution to customers
Proficient in English is required; knowing French is a strong plus
Experience with software testing/coding/BA/UI/UX designer, working in product's company are a strong plus