Program Consultant

JOB DESCRIPTION
I. Overview
• Job title: Program Consultant
• Employment status: Full-time
• Location: Vung Tau, Vietnam
• Reports directly to: Director of Student Recruitment
• Customers:
 Internal: Entire IIHS and Imperial Hotel teams, Imperial Group and subsidiaries staff
 External: Prospective Students, parents and corporate clients.
II. Principal Duties and Responsibilities
A. Job purpose
As a Program Consultant, you are required to contact potential clients and recruit students for the School's programs/courses. In addition, you will involve in the administrative assignments associated with student enrollment.
KPIs: New enrollments, re-enrollment, total revenues, internal and external student satisfaction.
B. Duties and Responsibilities
1. Student Recruitment
• New students
- Strong desire to achieve set targets and goals;
- Achieve conversion rate (visitors - placement tests- sales) daily on average;
- Follow up bookings/leads daily;
- Achieve set targets and goals weekly and set plan for upcoming week(s).
• Re-enrollment
- Check re-enrollment status weekly
- Take action promptly
• Customer Services
- Handle customers' feedback/complaints
- Handle customers' financial requests
- Process special offers or discounts as directed;
- Propose sales events, activities for School;
• Reporting
- Complete reports: weekly, monthly or as required
- Implement daily / monthly reports
2. Administration supports
• Clerical Support
- Provide needed administrative support for Dean and other staff, in addition to Educators
- Organize and maintain hard copy and digital student recruitment files
- Answer inquiries efficiently and effectively to properly represent IIHS to both internal and external customers
• Other Duties, as assigned
- May include daily or overnight travel to other locations in Vietnam
- Other reasonable tasks as assigned to assist in IIHS's operation