Mô tả Công việc
Position Summary
The Senior Hospitality Manager is responsible for the overall leadership and execution of high-end hospitality projects, from concept design through costing, sampling, development, and production handover.
This role ensures that design intent, cost targets, sample development, and project execution are aligned, delivering projects on time, on budget, and at the required quality level for international hospitality customers such as hotels, resorts, and luxury
developers.
The position integrates organizational leadership with design management, cost engineering, sample development, and project management to ensure seamless delivery of complex custom hospitality furniture and fixtures.
Key Responsibilities
1 Strategic Leadership
Lead the Hospitality division's design development, project management, and sampling operations.
Lead and ensure full onsite installation support for hospitality projects, coordinating all technical, operational, and stakeholder requirements through final site handover
Define and implement department strategies, systems, and processes supporting high-end hospitality project execution.
Align hospitality product development with company business strategy and operational capacity.
Establish department KPIs including project delivery, cost control, sample lead time, and customer satisfaction.
Department Operational Expense responsible.
2 Hospitality Project Management
Oversee all hospitality projects from handover from Sales through production release, including handover to development tech and production tech department.
Ensure projects are delivered on time, on budget, and to customer specification.
Lead cross-functional coordination between:
HOS Sales
Design / R&D
Sampling
Engineering Technical
Production
Procurement
QA/QC
Approve project timelines, resource allocation, and execution plans.
Resolve technical, cost, and schedule challenges during project execution.
3 Design & Product Development
Oversee design development of hospitality furniture, fixtures, lighting, and accessories.
Ensure designs meet requirements for:
functionality
aesthetics
cost targets
manufacturability
durability for hospitality environments.
Work closely with internal
designers, draftsmen, and external customers/designers/architects to refine concepts and specifications.
Ensure proper documentation including:
drawings
specifications
finish schedules
material lists
compliance
4 Costing & Value Engineering
Lead the costing strategy for hospitality projects, ensuring customer pricing remains competitive while protecting company margins.
Oversee preparation and validation of:
material costing
labor and manufacturing cost estimates
Implement value engineering solutions to optimize cost while maintaining design intent and quality.
Approve project cost estimates before submission to sales or customers.
5 Sampling & Prototype Development
Oversee development of samples, and prototypes required for customer approval.
Ensure sample development supports:
design validation
material and finish selection
manufacturability assessment
quality standards.
Coordinate closely with the sample workshop and R&D team to ensure samples meet client expectations and deadlines.
Approve final samples before release to customers or production.
6 Team Leadership & Development
Lead and develop teams including:
project managers
designers
draftsmen
sample coordinators.
Establish clear roles, responsibilities, and accountability structures.
Conduct performance evaluations and coaching for management staff.
Build a strong culture of technical excellence, customer focus, and collaboration.
7 Customer & Stakeholder Management
Serve as the senior technical and project contact for key hospitality customers.
Participate in project kick-off meetings, design reviews, and major milestone discussions.
Ensure clear communication with customers regarding:
design development
sample approval
project timelines
technical requirements.
Maintain strong working relationships with Hos sales, designers, architects, contractors, and developers.
8 Process & Systems Development
Develop and implement standard processes for hospitality project execution, including:
project planning
design development & tracking
costing procedures
sample development
production handover.
Improve integration with ERP systems for project data, costing, and tracking.
Implement continuous improvement initiatives to enhance efficiency and reduce errors.
Key Performance Indicators (KPIs)
Typical KPIs may include:
On-time project delivery
Sample development lead time
Cost accuracy vs final production cost
Customer satisfaction
Project margin achievement
Design development cycle time
Quality performance during project execution