project quality management Engineer
CÔNG TY TNHH CÔNG NGHỆ ASUS VIỆT NAMĐịa điểm làm việc: Hồ Chí Minh
Hết hạn: 30/06/2024
- Chi tiết công việc
- Giới thiệu công ty
Mức lương: Thoả thuận
Loại hình: Toàn thời gian
Mô tả công việc
Let's have a look at the job in general.
1. Serve as the contact window between Vietnam (VN) and Business Unit (BU). When encountering quality complaints, take responsibility for internally integrating resources and proactively connecting with relevant Research and Development (R&D) units. Conduct meetings to analyze customer complaints, effectively manage schedules, and handle progress. Communicate with the front line externally and collect analysis data.
2. Deepen market presence in the local VN market to align with the R&D unit for swift responses. Handle and enhance quality management, strengthen the brand image of products, and promote BU's development in the VN market.
What are you expected to do?
In your daily duties, you will:
VN and BU Communication Bridge:
(1) In the event of significant customer complaints, visit the local Field Assistant Engineer (FAE) to address issues and provide timely feedback to Headquarters (HQ). When necessary, request HQ to coordinate with RD for assistance in handling the matter.
(2) Transparently and authentically convey the intentions of both VN and BU to each other, reducing communication costs between both parties and accelerating the efficiency of resolution.
Customer Complaint Handling:
(1) Quickly resolve after-sales issues and follow up on solution implementation.
(2) Enhance satisfaction of front-line personnel (FAE/Customer service center).
Collate local quality-related issues in VN:
(1) Deeply engage with the local front line to understand their needs.
(2) Communicate with VN front-line FAE to comprehend the genuine local requirements and provide feedback to BU, facilitating the planning of VN market development and strategies.
BU Goal Execution:
(1) Gather industry information and plan corresponding testing strategies to support BU's achievement.
(2) Facilitate two-way communication to ensure organizational consensus on goals: Clearly understand the importance of goals and tasks to the organization, establish a consistent consensus on expected outcomes, and proceed with the planned initiatives.
1. Serve as the contact window between Vietnam (VN) and Business Unit (BU). When encountering quality complaints, take responsibility for internally integrating resources and proactively connecting with relevant Research and Development (R&D) units. Conduct meetings to analyze customer complaints, effectively manage schedules, and handle progress. Communicate with the front line externally and collect analysis data.
2. Deepen market presence in the local VN market to align with the R&D unit for swift responses. Handle and enhance quality management, strengthen the brand image of products, and promote BU's development in the VN market.
What are you expected to do?
In your daily duties, you will:
VN and BU Communication Bridge:
(1) In the event of significant customer complaints, visit the local Field Assistant Engineer (FAE) to address issues and provide timely feedback to Headquarters (HQ). When necessary, request HQ to coordinate with RD for assistance in handling the matter.
(2) Transparently and authentically convey the intentions of both VN and BU to each other, reducing communication costs between both parties and accelerating the efficiency of resolution.
Customer Complaint Handling:
(1) Quickly resolve after-sales issues and follow up on solution implementation.
(2) Enhance satisfaction of front-line personnel (FAE/Customer service center).
Collate local quality-related issues in VN:
(1) Deeply engage with the local front line to understand their needs.
(2) Communicate with VN front-line FAE to comprehend the genuine local requirements and provide feedback to BU, facilitating the planning of VN market development and strategies.
BU Goal Execution:
(1) Gather industry information and plan corresponding testing strategies to support BU's achievement.
(2) Facilitate two-way communication to ensure organizational consensus on goals: Clearly understand the importance of goals and tasks to the organization, establish a consistent consensus on expected outcomes, and proceed with the planned initiatives.
Yêu cầu công việc
We are thrilled if you own the following qualities.
Bachelor's degree or master's degree in a STEM-related field is preferred (science, technology, engineering, and math).
Open to fresh graduates. No experience is required, but relevant experience will make you an outstanding candidate.
Proficient in Vietnamese (essential), Chinese, and English. Communicate effectively in listening, speaking, reading, and writing. Proficiency in Chinese is preferred more than English.
Vietnamese nationality is preferred.
Be able to go on business trips domestically & overseas (tentatively training & meeting 2 months/year in China).
Good data/info collection and data analysis skills
Knowledge and passion for the IT industry and products.
A great sense of responsibility and a spirit of learning and exploring new knowledge.
Be honest, proactive.
Have fluent & transparent communication skills to get and convey information to cross-departments and with customers.
Bachelor's degree or master's degree in a STEM-related field is preferred (science, technology, engineering, and math).
Open to fresh graduates. No experience is required, but relevant experience will make you an outstanding candidate.
Proficient in Vietnamese (essential), Chinese, and English. Communicate effectively in listening, speaking, reading, and writing. Proficiency in Chinese is preferred more than English.
Vietnamese nationality is preferred.
Be able to go on business trips domestically & overseas (tentatively training & meeting 2 months/year in China).
Good data/info collection and data analysis skills
Knowledge and passion for the IT industry and products.
A great sense of responsibility and a spirit of learning and exploring new knowledge.
Be honest, proactive.
Have fluent & transparent communication skills to get and convey information to cross-departments and with customers.
Quyền lợi được hưởng
We're happy to offer our employees the following benefits
Great performance makes high income! To the team of ASUS, you will get:
A Dynamic environment with positive teammates & growth mindset culture
Competitive income with 13th month salary; quarterly bonus based on performance.
Health & wellness with health insurance & annual health check
Company trip, team building & other benefits.
Great performance makes high income! To the team of ASUS, you will get:
A Dynamic environment with positive teammates & growth mindset culture
Competitive income with 13th month salary; quarterly bonus based on performance.
Health & wellness with health insurance & annual health check
Company trip, team building & other benefits.
Thông tin khác
Cấp bậc
Nhân viên
Kinh nghiệm
Dưới 1 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Nhân viên
Kinh nghiệm
Dưới 1 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Nộp hồ sơ liên hệ
CÔNG TY TNHH CÔNG NGHỆ ASUS VIỆT NAM
Giới thiệu công ty
Xem trang công ty
ASUS takes its name from Pegasus, the winged horse in Greek mythology that symbolises wisdom and knowledge. ASUS embodies the strength, purity, and adventurous spirit of this fantastic creature, and soars to new heights with each new product it creates. Taiwan's Information Technology industry...
ASUS takes its name from Pegasus, the winged horse in Greek mythology that symbolises wisdom and knowledge. ASUS embodies the strength, purity, and adventurous spirit of this fantastic creature, and soars to new heights with each new product it creates. Taiwan's Information Technology industry...
Quy mô công ty
Từ 101 - 500 nhân viên
Việc làm tương tự
CÔNG TY TNHH NIN SING LOGISTICS (NINJA VAN) - TP HCM
Thỏa thuận
10/06/2024
Hồ Chí Minh
Công Ty Công Nghệ Giáo Dục UpGrad
Từ 5 triệu VNĐ
17/06/2024
Hồ Chí Minh
Ngân Hàng Đại Chúng TNHH Kasikornbank - Chi Nhánh Thành Phố Hồ Chí Minh
Thỏa thuận
26/05/2024
Hồ Chí Minh
Công ty TNHH Best Logistics Technology
16 - 27 triệu VNĐ
26/05/2024
Hồ Chí Minh
CÔNG TY CỔ PHẦN HÓA CHẤT KỸ THUẬT KIM PHONG - KIM PHONG TECHNOLOGY CHEMICAL CORP
8 Tr - 10 Tr VND
14/07/2024
Hồ Chí Minh
hỗ trợ doanh nghiệp
Giải thưởng
của chúng tôi
Top 3
Nền tảng số tiêu biểu của Bộ
TT&TT 2022.
Top 15
Startup Việt xuất sắc 2019 do VNExpress tổ chức.
Top 10
Doanh nghiệp khởi nghiệp sáng tạo Việt Nam - Hội đồng tư vấn kinh doanh ASEAN bình chọn.
Giải Đồng
Sản phẩm công nghệ số Make In Viet Nam 2023.