Public Area Manager

As a Public Areas Manager, you will lead by example and oversee the daily operations of the Public Areas team to ensure that standards and service behaviours are executed conformed to the brand ambition and promise. You are responsible for ensuring the carrying out of the cleaning and maintenance of the resort's public areas including the lobby/restaurant & bars/function rooms/back of the house areas & offices/colleague facilities/guest facilities/pathways & staircases/other common areas, establish and review the standards and procedures in accordance with the IHG Clean Promise to ascertain quality of work performed, organize/control the Public Areas team, and establish/maintain all relevant records. Constantly review work procedures and issue necessary actions to correct shortcomings and take inventory supplies. Perform the human resource function in ensuring Public Areas colleague selection, training, counselling and recognition programs are adhered to enhance performance standards and to adhere to the Intercontinental Service Behaviour/IHG True Hospitality in order to maximize guest satisfaction as well as colleague satisfaction.
Lead and carry out all housekeeping services of public areas and responsible for inspecting on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair.
Establish and manage the deep cleaning schedules for all public areas.
Record and monitor the costs of all supplies within Public Areas and report to Executive Housekeeper on a weekly/monthly basis.
Conduct regular communications meetings and ensure that the team briefings are effective and conducted as necessary.
Ensure that all Public Areas colleagues are aware of current promotions, policies and other important information about the resort and Ha Long Bay and familiar with the resort's products, services, guest facilities with their locations and operating hours.
Maximise colleague productivity through the use of multi-skills, multi-tasking and flexible scheduling to meet the financial goals of the resort's business as well as the expectations of the guests.
Ensure that the Public Areas team operates with the lowest possible cost structure while also meeting the Guest Love target for Public Areas appearance and cleanliness, proactively managing costs based on key performance indicators.
Schedule and oversee preventative maintenance of Public Areas equipment and co-ordinate with the Engineering Department for any maintenance issues and outstanding repairs of machinery.
Establish and strictly adhere to the par stocks for all operating equipment, supplies, and inventoried items.
Control the requisitioning, storage and careful usage of all operating equipment and supplies.
Conduct monthly inventory checks on all operating equipment and supplies.
Make reports and recommendations when required.
Recruit and select all Public Areas colleagues. Follow the Intercontinental guidelines when recruiting and use a competency-based approach.
Prepare and post weekly work schedules for all Public Areas colleagues, making sure that they reflect business needs and other key performance indicators.
Oversee the punctuality and appearance of all Public Areas colleagues, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the resort and department's grooming standards.
Conduct regular Check-in conversations and Performance Development Plan as well as Annual Performance Review with Public Areas colleagues and to support them in their professional development goals.
Plan and implement effective training programmes for all Public Areas colleagues.
Develop the skills and effectiveness of all Public Areas colleagues through the appropriate training, coaching, and mentoring.
Encourage all Public Areas colleagues to be dedicated to and be consistent for uncompressing quality, challenging and recognising them for their contribution to the success of the operation.
Ensure that all Public Areas colleagues have a complete understanding of and adhere to resort's employee rules and regulations.
Ensure that all Public Areas colleagues follow the resort 's and local rules, policies and regulations relating to fire and hazard safety, and security.
Ensure to keep the work condition is safe under the Public Areas operations, and report any accident or injuries to Manager on duty and Executive Housekeeper.
In conjunction with the Emergency Response Team, prepare and lead emergency procedures for Public Areas team upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Typhoon Warnings, etc, when required.
Liaise with Housekeeping and other related department on daily operation.
Maintain positive guest and colleague interactions.
Comply with the resort's health, safety and hygiene policies and adhere to conduct personnel grooming and hygiene standards.
Perform any other duties which may be assigned by the management from time to time.