{Pullman Hai Phong}Duty Manager / Quản Lý Trực Ca

- Reports directly to and communicates with the Front Office Manager or their delegate on all pertinent matters affecting guest service and hotel operations.
- Provides functional assistance and direction to all departments.
- Cooperates, coordinates and communicates with other hotel departments as required.
- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
- Responds to guest needs and resolves related problems
- Supervises and directs Reception & Bell team personnel.
- Supports and assists Front Office personnel and all departments at peak periods.
- Ensures VIPs guests receive special attention
- Inspects front of house and back of house regularly for cleanliness and tidiness.
- Assists Guest Relations in greeting, rooming, and sending off VIP guests.
- Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
- Conducts shift briefings to ensure hotel activities and operational requirements are known
- Provides input for Front Office meetings.
- Promotes inter-hotel sales and in-house facilities.
- Checks billing instructions and monitors guest credit
- Analyses and approves discounts and rebates.
- Analyses the rate variance report to ensure rooms revenue control
- Takes action with the Property Management Systems (OPERA) in emergency situation.
- Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book
- Report daily activities in logbook
- Ensures front line staff complies with FIT marketing techniques and maximize sales
- Fully conversant with all hotel emergency procedures
- When on night shift, performs duties per the Night Managers duties
- Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
- Assists department manager to ensure departmental Risk Management Calendar actions are up to date as per monthly calendar schedule.