QA Manager - CSC

Key objectives

- Responsible for defining Quality strategy and roadmap for Customer Supply-Chain (CSC) in order to meet Company's purpose and meet customer's expectations

- Responsible for delivering Quality procedure and process for all aspects of CSC on an on-going bases in line with agreed service level

- Responsible for ensuring that suppliers/ customers adopt best Quality practice for defect prevention, waste reduction, cost optimization while all procedures and processes are adhered to



Job Responsibilities

- Follow Company's regulations, including, not limited to, Food Safety & Quality, Safety - Health - Environment management requirements.

- Responsible for defining Quality strategy and roadmap for Customer Supply-Chain (CSC) in order to meet Company's purpose and meet customer's expectations

- Responsible for developing Quality procedure and process for all aspects of CSC on an on-going bases in line with agreed service level

- Responsible for ensuring that suppliers/ customers adopt best Quality practice for defect prevention, waste reduction, cost optimization while all procedures and processes are adhered to

- Support and conduct Crisis Management, training, Mock recall and traceability

- Act as member of IPM, 2nd QA Clearance checklist, and project member of CSC

- Qualify external manufacturer (EM), co-packer, 3rd-party warehouse, distributors, and supplier of POSM/ Gimmick

- Manage Product Life Cycle (PLM) of EM through SAP system, and perform product specifications review

- Monitor and manage performance of EM, co-packers, distributors

- Develop training material and conduct training for 3rd-party warehouse, co-packer, distributors, transporters, Sales, CRM

- Act as key contact point and coordinator for customer audit; as well as, follow up on CAPA

- Lead problem solving team to ensure on-time and proper quality actions for customer complaints across CSC and EM

- Apply Quality Assurance requirements for Customer services

- Ensure delivered Gimmick and POSM meet the required quality standards

- Other tasks assigned by the Line Manager.