QA / QC Assistant Manager

1. Manage the activities of the QA and QC Outcoming teams, including process control, hygiene control, measurement equipment management, outgoing finished product inspection, and customer complaint resolution.
2. Develop and maintain quality assurance systems regarding food safety and hygiene, as well as the reliability of measurement equipment.
3. Organize and oversee quality assurance activities across production stages, including outgoing product inspection; control of pests and foreign materials (brittle plastic, ceramics, glass, wood, and sharp objects); and measurement equipment management.
4. Coordinate the QA team's participation in supplier audits as required by the system.
5. Participate in the HACCP team to assist in drafting BRC documentation related to product quality assurance activities.
6. Conduct staff training within the scope of responsibility to ensure job requirements are met.
7. Manage the receipt, tracking, and inter-departmental coordination of customer complaint resolutions; evaluate the effectiveness of corrective actions taken by departments to prevent recurrence.
8. Participate in hosting audits related to quality requirements and addressing quality-related issues raised by customers.
9. Perform other duties as assigned by the Department Manager and the Board of Directors.