✨ What Your Main Focus Will Be:
1. Product-Minded Development & Ownership
Define & Measure Product Success
• Partner with Product and Data teams to define clear, measurable Product Success Metrics (e.g., stability, performance, customer satisfaction, retention, etc.).
• Set up dashboards and KPIs to monitor product health and quality performance.
• Translate quality insights into actionable recommendations for product improvement. Product Development Partnership
• Work closely with Product Managers,
Developers, and UX to ensure new features meet functional and quality expectations before release.
• Participate in design reviews and sprint planning to integrate QC early into development cycles ("Shift Left" approach).
• Support post-release validation and customer feedback loops to ensure continuous improvement.
2. Quality Strategy and Vision
• Define and drive the quality control strategy and vision to ensure best-in-class product quality that meets and exceeds customer expectations.
• Leverage your in-depth understanding of customer needs and their businesses, along with knowledge of Joblogic products to inform quality initiatives and drive improvements.
• Take proactive measures to assess cybersecurity, safeguarding systems, ensuring data integrity, and adhering to industry compliance.
• Establish and enforce quality standards, testing processes, and release readiness criteria.
• Collaborate with Product Managers and Engineering to ensure that quality objectives align with business and customer success metrics.
• Define key QA metrics and report on quality indicators to provide insights into product quality.
3. Team Management, Measurement and Development
• Oversee the overall efficiency and performance of the QC/QA team.
• Define and implement metrics to measure employee output and performance.
• Train and guide the QC team on quality control processes and best practice, fostering a culture of continuous improvement.
4. Process Development
• Define effective processes within the software development life cycle (SDLC) for high-quality deliverables.
• Ensure timely test execution and effective defect tracking while maintaining quality standards.
5. Data-Driven Decision Making
• Analyze data from testing, production incidents, and user feedback to identify trends and root causes.
• Use quantitative insights to prioritize development focus areas and inform product roadmaps.
• Drive continuous improvement through measurable outcomes, not assumptions.
• Utilize the data-driven approach to support product development, reporting, analysis, and team performance presentations.
6. AI Strategy and Product Focus
• Set the strategic vision for AI/ML applications in testing, ensuring alignment with quality assurance goals.
• Analyze quality metrics to evaluate the effectiveness of AI-driven testing efforts.
✨ What You Bring:
Educational Background: Bachelor of Information Technology, or relevant field.
Experience and Technical Acumen:
• 7+ years of hands-on experience in software testing, with at least 3 years in a managerial role.
• Proven ability to manage QC/QA teams, delegate tasks, and provide mentorship.
• Strong manual and automated testing background for both web and mobile applications.
• Strong knowledge of software testing methodologies, tools, and best practices.
• Strong background in the software development life cycle (SDLC).
• Familiarity with Agile/Scrum methodologies.
• Experience working with tools like Jira, Asana, TestRail, or similar.
• In addition to standard product quality assurance, knowledge/or experience with cybersecurity is a critical component of this role.
Mindset and Soft Skills:
• Having a product mindset focused on customer value and business outcomes.
• Strong analytical thinking, problem-solving, and risk management skills.
• Strong capability in measuring employee output and performance, with a data-driven mindset to support product development, reporting, analysis, and team performance presentations.
• Excellent communication and stakeholder collaboration skills, combined with effective R&D capabilities and critical thinking abilities.
• Be capable of defining comprehensive and effective processes to ensure a smooth development workflow and maintain high-quality deliverables.
• Ability to collaborate effectively across teams.
• Quick-adaptive to changes, proactive, and ready to spearhead our testing initiatives.
• Proficiency in English communication (both spoken and written).
Nice to Have:
● Familiarity with design patterns as POM
● Knowledge of security testing, non-relational databases (MongoDB), and Playwright.
● Knowledge and desire of using AI in QA/QC
● Experience in defining and maintaining QA metrics (KPIs).
● ISTQB certification or equivalent is a plus.
● Familiarity with UI/UX testing practices and accessibility standards.
✨ Hiring process: 02 rounds
❖ 1st round: Home Assessment - Cognitive & Personality test (25-30 mins)
❖ Final round: Onsite Panel Interview (English) with our VN Management team (2-3 hours)