Quality Assurance Engineer Mobile App

OBJECTIVES

Digital Product Quality Assurance Expert's major responsibility is to develop and implement quality assurance policies, conduct tests, do analysis and present solutions to ensure quality of products, processes and customer experience in D2C channel. Digital Product Quality Assurance Expert contributes to completion and improvement of systems to ensure throughout operations of D2C channel and escalation of issues and potential road blocks.

KEY RESPONSIBILITIES

• Develop and implement quality assurance policies & procedures and perform inspections & quality tests of functionalities, products, processes, designs and user experience
• Review requirements, specifications and technical design documents to provide timely and meaningful feedback and cooperate with product and customer/user experience design, IT team to create detailed, comprehensive and well-structured test plans & test scenarios and conduct cases of quality assurance tests
• Identify issues, monitor debugging process, investigate root causes and contribute to address or propose solutions to resolve issues before launching in production
• Continually identify issues and potential opportunities to improve the customer on-boarding process. Proactively escalate/share inputs with product managers, to accommodate needed changes into product roadmap
• Facilitate events of product and functionality tests with customers, volunteers and staff
• Present data, recommendations to stakeholders
• Other tasks, as per assignment of upper manager

1. Education: University Graduate - major IT

2. Experience

• Proven experience of at least 5 years in technical product development and technical product quality assurance
• Preferred experience in Fintech

3. Skills

• Language requirements: Vietnamese - Native, English - Fluent
• Proven success in the following job competencies:

- Software Development or Software Quality Assurance

- Digital Product Development

• Problem solving
• Analytical skills (Able to analyze customer journey metrics, Service Level Indicators from related fields)
• Computer skills: advanced skills in Microsoft Office applications, specifically Power Point and Excel
• Proactive, end-result driven, and decision making attitude

4. Other requirements

• Innovative and creative, challenges accepted beliefs
• Credible across service areas, creates positive working environments, manages conflict

See yourselves in a new light

• In essence of joining our company, you will be given the scope to seize every opportunity and helped to acquire specific competencies you'll need to succeed either you wish to go wide or go deep. Our company prides ourselves on our underpinned principle of nurturing people in not only HR policies but also in our culture. We value innovations and we need people to work on initiatives and carry on our business vision of operating excellence and market leadership.
  
• Alongside with these, we believe our staff members deserve a good working condition, so that in addition to social health insurance you will be accessible to health and accident insurance and will be eligible to join in team building every year. We also value your efforts; for this reason, we give you both financial and non-financial rewards such as: KPI bonus, Best Initiatives, Best performer or Best manager of the year, etc.

Company's Benefits

• Financial support:
  - Probation with full salary
  - Lunch allowance
  - Wedding support
  - Family funeral support
  - 13th month salary + KPIs bonus
  - Performance rewards and awards
• Heathcare Insurance:
• Events and activities:
  - Christmas
  - Year End party
  - Team Building
  - Family Day
  - Sport Day