Quality Assurance Manager (hospitality)The Grand Ho Tram
Nơi làm việc: Bà Rịa - Vũng Tàu
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Thư ký - Trợ lý, Quản lý điều hành, Lương cao, Bộ Phận Hỗ trợ, QA-QC/ Thẩm định/ Giám định, Dịch vụ
Lương: thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 21/02/2024
Hạn nộp: 09/05/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
Position Summary
Under the general guidance of the Hotel Manager/ Vice President of Hotel Operations, and within the limits of The Grand Ho Tram/IHG (InterContinental Hotels & Holiday Inn Resorts) and the Hotel's policies and procedures, responsible for leading the hotels' quality and continuous improvement philosophy. The position plays a leading role in promoting the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotel & Holiday Inn groups (IHG).
Responsibilities
Lead the quality and continuous improvement process and culture within hotel.
Retrieve, analyze and disseminate information from such business tools as IHG's Guest Satisfaction Tracking System (GSTS), Employee Satisfaction Pulse Survey (ESPS), financial data and other sources of information.
Identify root causes of problem areas in conjunction with the relevant teams, work on solutions and develop subsequent new or revised processes ensure that the problems are eliminated or resolved.
Coordinate Quality Execution System (QES) execution including following up on action plans.
Be the key driver of all Quality meetings and initiate action by the hotel to ensure deadlines are met and overall results achieved.
Guide and advise teams on processing of all relevant data for measurement of each project and the subsequent follow up required depending on each project.
At the close of process ensure that all quality projects initiated in the hotel continue and are regularly monitored.
Follow up on focus groups during process development with the areas concerned and with areas that have Quality & Continuous Improvement implementation to constantly monitor effectiveness and compliance.
Prepare monthly reports to the Hotel Manager/Vice President of Hotel Operations, reporting on the status of each project and achievements made, together with areas of concern.
Coordinate any necessary training for the implementation of processes with the Training Manager and the relevant Department Heads.
Identify future Quality and Continuous Improvement projects within the hotel.
Develop a 360 way of working within the hotel and encourage that interaction with other InterContinental Hotels and Holiday Inn Resorts
Conduct briefings on Quality and Continuous Improvement and results achieved to ensure that all employees are aware of IHG's Total Quality Management (TQM) philosophy and can participate effectively.
Support front office operations during peak hours.
Responsible to reply to all guests' comments/enquiries on Guest Heartbeat in Medallia and on social medias.
Carry out any other tasks/duties as requested by the Hotel Manager/Vice President of Hotel Operations.
Under the general guidance of the Hotel Manager/ Vice President of Hotel Operations, and within the limits of The Grand Ho Tram/IHG (InterContinental Hotels & Holiday Inn Resorts) and the Hotel's policies and procedures, responsible for leading the hotels' quality and continuous improvement philosophy. The position plays a leading role in promoting the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotel & Holiday Inn groups (IHG).
Responsibilities
Lead the quality and continuous improvement process and culture within hotel.
Retrieve, analyze and disseminate information from such business tools as IHG's Guest Satisfaction Tracking System (GSTS), Employee Satisfaction Pulse Survey (ESPS), financial data and other sources of information.
Identify root causes of problem areas in conjunction with the relevant teams, work on solutions and develop subsequent new or revised processes ensure that the problems are eliminated or resolved.
Coordinate Quality Execution System (QES) execution including following up on action plans.
Be the key driver of all Quality meetings and initiate action by the hotel to ensure deadlines are met and overall results achieved.
Guide and advise teams on processing of all relevant data for measurement of each project and the subsequent follow up required depending on each project.
At the close of process ensure that all quality projects initiated in the hotel continue and are regularly monitored.
Follow up on focus groups during process development with the areas concerned and with areas that have Quality & Continuous Improvement implementation to constantly monitor effectiveness and compliance.
Prepare monthly reports to the Hotel Manager/Vice President of Hotel Operations, reporting on the status of each project and achievements made, together with areas of concern.
Coordinate any necessary training for the implementation of processes with the Training Manager and the relevant Department Heads.
Identify future Quality and Continuous Improvement projects within the hotel.
Develop a 360 way of working within the hotel and encourage that interaction with other InterContinental Hotels and Holiday Inn Resorts
Conduct briefings on Quality and Continuous Improvement and results achieved to ensure that all employees are aware of IHG's Total Quality Management (TQM) philosophy and can participate effectively.
Support front office operations during peak hours.
Responsible to reply to all guests' comments/enquiries on Guest Heartbeat in Medallia and on social medias.
Carry out any other tasks/duties as requested by the Hotel Manager/Vice President of Hotel Operations.
Yêu cầu công việc
Degree: Bachelor's degree.
Years of experience: Minimum of 2 years' related experience.
Must have organizational and interpersonal skills
Must have a well-groomed appearance.
Must be fluent in Vietnamese and English both reading and writing.
Computer skill: Must have good knowledge in PMS, Microsoft Word, Excel and PowerPoint.
Others: Must previously work as Quality Assurance Manager or Assistant Quality Assurance Manager at InterContinental hotel.
Years of experience: Minimum of 2 years' related experience.
Must have organizational and interpersonal skills
Must have a well-groomed appearance.
Must be fluent in Vietnamese and English both reading and writing.
Computer skill: Must have good knowledge in PMS, Microsoft Word, Excel and PowerPoint.
Others: Must previously work as Quality Assurance Manager or Assistant Quality Assurance Manager at InterContinental hotel.
Quyền lợi được hưởng
Bảo hiểm
Xe đưa đón
Đồng phục
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Chế độ nghỉ phép
Xe đưa đón
Đồng phục
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Chế độ nghỉ phép
Nộp hồ sơ liên hệ
Phòng tuyển dụng
The Grand Ho Tram
Giới thiệu công ty
Việc làm tương tự
Phó Phòng Quản Lý Chất Lượng
CÔNG TY CỔ PHẦN VINA LOGISTICS
Thỏa thuận
Bà Rịa - Vũng Tàu, Bình Định
16/05/2024
Trưởng Phòng quản lý chất lượng
Công ty TNHH HẢI THANH
Thỏa thuận
Bà Rịa - Vũng Tàu, Hậu Giang
15/05/2024
QA Engineer
Công ty TNHH Bao Bì Nước Giải Khát Crown Vũng Tàu
Cạnh tranh
Bà Rịa - Vũng Tàu
31/05/2024
[HCM, FF] Collaborator, Quality Assurance
Tập Đoàn Game Garena Vietnam
Theo thỏa thuận
Hà Nội, Hồ Chí Minh, Đà Nẵng, Bà Rịa - Vũng Tàu, Kiên Giang, Lào Cai, Quảng Ngãi, Vĩnh Phúc
22/05/2024
Vị trí Quality Assurance Manager (hospitality) do công ty The Grand Ho Tram tuyển dụng tại Bà Rịa - Vũng Tàu, Joboko tự động tổng hợp mức lương thỏa thuận, tìm thêm việc làm về Quality Assurance Manager (Hospitality) hoặc công ty The Grand Ho Tram ở các link phía trên
Giới thiệu công ty