Quality & Continuous Improvement Officer/ Nhân Viên Kiểm Soát Chất Lượng
InterContinental Hanoi Westlake
- Chi tiết công việc
- Giới thiệu công ty
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Mô tả công việc
· Retrieve, analyse and disseminate information from such business tools as IHG's Guest Satisfaction Tracking System (GSTS), Employee Satisfaction Pulse Survey (ESPS), financial data and other sources of information.
· Identify root causes of problem areas in conjunction with the relevant teams and then work on solutions and develop subsequent new or revised processes ensure that the problems are eliminate; interact closely with the training department and the departmental trainers
· At the close of the process ensuring that all Quality projects initiated in the hotel continue and are regularly monitored.
· Follow up on focus groups during process development with the areas concerned and also with areas that have completed Quality & Continuous Improvement implementation to constantly monitor effectiveness and compliance.
· Prepare the periodical reports to QCI Manager, reporting on the status of each project and achievements made, together with areas of concern.
· Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety
· Coordinate any necessary training for the implementation of processes with the relevant Departments under the guidance of L&D cum QCI Manager.
· Assist L&D cum QCI Manager with training sessions and activities in building the company's learning culture.
· Support L&D Team to have proper Hotel & Departmental onboarding, Training planning and Management up to the standards of IHG, InterContinental Hotels & Resorts.
· Support L&D Team in managing IHG Academy program
. Other tasks as requested from manager
Yêu cầu
· Proficient in the use of Microsoft Office
· Analysis skills
· Good communications and writing skills
· Tasks and Project Management
· Photo/video editing, designing skills (preferred)
Qualifications
· Diploma in Tourism & Hospitality, Business Administration, or equivalent.
Experience
· 1 years of hospitality experience, or an equivalent combination of education and experience.
Quyền lợi
• Social Insurance as law
• Bao Viet Health insurance for personal and family
• 24/7 Accident Insurance
• Rest & Relaxation Allowance
• Repatriation allowance
• Home Leave allowance
• Housing, uniform, meal, and transportation are provided by the resort
• Gym room
Thông tin chung
- Ngày hết hạn: 16/04/2024
- Thu nhập: Thỏa thuận
The InterContinental® Hanoi Westlake is located on the peaceful waters of the largest lake in the city and is adjacent to the famous 800-year-old Golden Lotus (Kim Lien) Pagoda. Ideally situated just minutes from the Old Quarter, the hotel offers a welcome haven from the bustling city center.
InterContinental® Hanoi Westlake is an iconic hotel in the heart of the vibrant district of Tay Ho, offering travelers luxurious guest rooms and bespoke Club InterContinental service. Experience multi-award-winning dining at Saigon restaurant or capture a magnificent sunset at Hanoi's only overwater bar, Sunset Bar. The hotel is minutes away from the city's most alluring attractions, while at the same time offering a peaceful escape in a beautiful and iconic lakeside setting.
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