Quality Manager

Role Purpose
To drive the effectiveness of end-to-end Quality Control process, including product development, incoming materials management, in-process control, finished goods inspection and handling customer complaints.
To drive the implementation of Certifications which are essential for the growth and competitiveness of the sites.
Principal Accountabilities and Key Activities
[Focus on 4 - 6 main accountability areas with up to 4 activities for each]
1. Safety and Compliance
• Responsible for team, machine and operation safety to ensure Zero accident.
• Fully comply with Coats H&S, Compliance and Ethics policies and practices.
• Eliminate potential hazardous factors, ensure a safe working environment through regular review Task Risk Assessment (TaRA)
• Always promotes H&S, Compliance and Ethics best practices through personal leadership (leading by example).
2. Quality management
Manage effectively quality system through:
• Ensure Standard Operating Procedures (SOPs) and Work Instructions (WI) are available and up to date for all processes.
• Ensure incoming materials are inspected based on the pre-defined criteria and all testing records are kept within the pre-defined timeline. Only passed materials are released for production. All failed materials are quarantined at a separate area for further review with the suppliers.
• Develop and implement in-process control procedure to involve all operators in checking and reporting non-conforming products (NCP) and ensuring only good quality products are released to next process.
• Develop and implement finished inspection plan to ensure only good quality finished goods are delivered to our customers.
• Conduct regular audit to ensure all SOPs and WIs are followed by production and quality team.
• Handle and resolve customer quality complaints, suggest/implement corrective and preventive actions by root cause analysis to eliminate the reoccurrence of such complaints.
• Set targets and implement measurements to ensure products produced meets the expected quality levels.
• Others as requested by the direct manager
3. System Certification
Manage effectively the certification of the sites through:
• Support the site manager to identify necessary certifications for the sites to fully align with customers' expectation and industry requirements.
• Build standard operation procedures, quality management system, etc, to be in line with ISO requirements.
• Lead the certification process of GRS, ISO, HIGG, SLCP and customer audits.
• Others as requested by the manager.
4. People management
Create a high performing team capable of contributing to continuous improvements and succession planning through:
• Set up and communicate SMART objectives to subordinates.
• Timely feedback, monitor and evaluate performance of subordinates to improve working morale.
• Carry out skill gap analysis for key subordinates and then create and implement appropriate individual development plans (IDP)
• Ensure internal labour regulations are understood by all subordinates and followed properly.