Quality Specialist (Junior Level)

* Primary Outcomes & Accountabilities
- Act in accordance with the Partnership's purpose and democratic principles,
constructively participating in co-ownership, and demonstrating to customers
and each other that it is a better way of doing business. Share your knowledge,
experiences, ideas and opinion to improve the Partnership, speaking honestly
and frequently.
- Invest in your personal and professional development to achieve your potential,
by doing more, doing better, or doing different. Continuously engage with and
actively contribute to your Profession
- Take responsibility for actively engaging with change.
- Create the conditions for all Partners to thrive, make their best contribution
and achieve their potential.
- Appreciate what different life experiences bring to the Partnership and the
value this adds to unbiased and smarter decision making.
- Set the tone, context and outcomes for the team with the voice of the
customer at the heart.
- Enable the conditions for Partner opinion to be heard and acted upon.
- Monitor and track performance for all 3rd party pre-shipment
inspections and supplier self-inspections.
- Working closely with Victoria Factory Compliance Manager on the factory compliance program.
- Working closely with Category Technical Managers on establishing schedules for on-site technical support.
- Working closely with respective Product Development Technologists on factory related QMS escalations.
- Working closely with Global Technical & Compliance Data Specialist on monthly, quarterly and annual reporting.
- Maintain oversight of all auditing and pre-shipment inspection scheduling.
- Providing support in training of suppliers in process controls and inspection requirements.
- Horizon scanning of regulations, standards and benchmarking & calibrating of auditing requirements.
- Assess and screen new factory to ensure that they can meet John Lewis and Waitrose brand standards.
- Manage a portfolio of factories to ensure the delivery of consistent product quality and drive continuous improvement with supply base.
- Plan & drive continuous improvement projects with suppliers with the help of quality metric data (Return rates, ADC reports, Star ratings, etc.).
- Review and check accuracy of information for packaging (Home), assembly/user instructions and care labels contents from suppliers.
- Working in tandem with Product Compliance Specialists in ensuring all product test certificates/technical folders are updated during product lifecycle and archived in the respective technical repository.
- As and when required, ensure during production checks are conducted, and all pre-shipment inspections are completed at supplier/ factory locations either through 3rd party service providers, or conducting them in person.
- Support the implementation of the responsible sourcing due diligence programme, ensuring the framework is followed
- Support the management of ethical compliance status updates
- Support the management of supplier / factory onboard process, ensuring all technical & ethical requirements met with accurate documentation and information
- Maintain close communication with HKSO technical / product / ethical compliance teams, support teams at improvement in existing processes and ad hoc projects