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Premier Village Phu Quoc Resort - Managed by AccorHotels

Địa điểm làm việc: Kiên Giang

Hết hạn: 13/01/2022

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

Reports directly to and communicates with the Front Office Manager or their delegate on all pertinent matters affecting guest service and hotel operations.
Provides functional assistance and direction to all departments.
Cooperates, coordinates and communicates with other hotel departments as required.
Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
Responds to guest needs and resolves related problems
Supervises and directs Reception & Bell team personnel.
Supports and assists Front Office personnel and all departments at peak periods.
Ensures VIPs and A/Club club guests receive special attention
Inspects front of house and back of house regularly for cleanliness and tidiness.
Assists Guest Relations in greeting, rooming, and sending off VIP guests.
Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
Conducts shift briefings to ensure hotel activities and operational requirements are known
Provides input for Front Office meetings.
Promotes inter-hotel sales and in-house facilities.
Checks billing instructions and monitors guest credit
Analyses and approves discounts and rebates.
Analyses the rate variance report to ensure rooms revenue control
Takes action with the Property Management Systems (OPERA) in emergency situation.
Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book
Report daily activities in logbook
Ensures front line staff complies with FIT marketing techniques and maximize sales
Fully conversant with all hotel emergency procedures
When on night shift, performs duties per the Night Managers duties
Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
Assists department manager to ensure departmental Risk Management Calendar actions are up to date as per monthly calendar schedule.

Yêu cầu

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Good writing skills
Proficient in the use of Microsoft Office and OPERA
Problem solving and organizational abilities
Bachelor's Degree or Diploma in Hotel Administration, Hotel Management or equivalent
2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

Quyền lợi

Dynamic, professional & open minded working environment.
Joining training courses according standard of AccorHotels.
Good salary, benefits and bonus.
Have annual physical examination.
Supporting shift meals at staff canteen

Thông tin khác

Địa điểm làm việc
➢ Thị trấn An Thới, Huyện Phú Quốc, Tỉnh Kiên Giang (Kiên Giang)

Thông tin chung

Ngày hết hạn: 13/01/2022
Thu nhập: Thỏa thuận

Giới thiệu công ty

Located on the southern tip of Phu Quoc Island, Premier Village Phu Quoc Resort is a hidden tropical retreat. Uniquely embraced on both sides by the sea, the resort boasts two pristine beaches and stunning ocean views from dawn until dusk.

Relax in one of our spacious 215 villas, each with a private swimming pool. Enjoy our multi-layer swimming pool, which connects the peninsula's two beaches. Indulge in our hill-top Plumeria Spa and Fitness Centre. Diverse culinary options range from Vietnamese delights at The Market and fusion cuisine at Corallo Restaurant to sweet treats at Deli Café.

Premier Village Phu Quoc Resort is the memorable escape you will be excited to share with loved ones. Explore our Lifestyle Magazine - Premier Phu Quoc Times - Summer Issue to discover the latest updates of our in-house promotions.

Quy mô công ty

Từ 501 - 1000 nhân viên

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