quản lý du thuyền/ Cruise Manager_ ambassador signature hạ long
Công Ty Tập Đoàn Du Thuyền Cao Cấp Châu Á (APC Corporation)Địa điểm làm việc: Quảng Bình, Quảng Ninh
Hết hạn: 08/05/2024
- Chi tiết công việc
- Giới thiệu công ty
Mức lương: Thương lượng
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Mô tả công việc
The cruise manager is the responsible for customer service and total guest satisfaction on board. She/he makes the connection between the front line employees and the guests, engaging in conversations and finding out the best ways to delight the customers.
Acting as a helper and entertainer, the cruise manager has the chance to upsell products while interacting with guests. The CM is responsible for guaranteeing the smooth operation of all facilities on board, and the upkeep of the company standards.
The many tasks assigned for the CM are divided between him/her and the assistant cruise manager, allowing both members to focus on fewer, specific tasks and ensuring their good completion. The CM however has the final word on decisions made on board.
*JOB DESCRIPTION:
1. Communicate all VIPs, special needs, special diets and requests to all concerned members of staff
2. Take note of complaints and make sure to offer a quick and effective solution for the moment
3. Deliver special requests, or find suitable alternatives
4. Supervise and control the onboard expenses
5. Conduct monthly inventories in coordination with accountant
6. Prepare the next month's equipment & HR needs forecast (new computers, new linen, new employees... will be needed)
7. Ensure that the standards are being respected according to the company's guidelines
8. Report to general management regarding common complaints, operational issues and ways to improve
9. Supervise and help the check-in and check-out processes, guide visits of inspections or take care the FAM trip
10. Perform the daily welcome speech, and after-dinner speech informing the guests about their itinerary, safety on board, activities, etc.
11. Be present during the departure and arrival from excursions, on board activities and meals
12. Dealing with guest for any cases of bad weather, incidents,... in accordance to the GM/ OM guidelines
13. Interview new staff members, after a pre-selection from HR
14. Train new subordinates, train the staff in standard changes and updates
15. Submit a monthly duty roster to human resources in order to calculate paychecks
16. Supervise and correct any misconduct or disrespect for the company's policies, uniforms and dress code, and procedures
17. Assign special tasks when necessary, and guide the staff on how to perform them
18. Perform other duties assigned by the management, including assisting in other departments eventually
Acting as a helper and entertainer, the cruise manager has the chance to upsell products while interacting with guests. The CM is responsible for guaranteeing the smooth operation of all facilities on board, and the upkeep of the company standards.
The many tasks assigned for the CM are divided between him/her and the assistant cruise manager, allowing both members to focus on fewer, specific tasks and ensuring their good completion. The CM however has the final word on decisions made on board.
*JOB DESCRIPTION:
1. Communicate all VIPs, special needs, special diets and requests to all concerned members of staff
2. Take note of complaints and make sure to offer a quick and effective solution for the moment
3. Deliver special requests, or find suitable alternatives
4. Supervise and control the onboard expenses
5. Conduct monthly inventories in coordination with accountant
6. Prepare the next month's equipment & HR needs forecast (new computers, new linen, new employees... will be needed)
7. Ensure that the standards are being respected according to the company's guidelines
8. Report to general management regarding common complaints, operational issues and ways to improve
9. Supervise and help the check-in and check-out processes, guide visits of inspections or take care the FAM trip
10. Perform the daily welcome speech, and after-dinner speech informing the guests about their itinerary, safety on board, activities, etc.
11. Be present during the departure and arrival from excursions, on board activities and meals
12. Dealing with guest for any cases of bad weather, incidents,... in accordance to the GM/ OM guidelines
13. Interview new staff members, after a pre-selection from HR
14. Train new subordinates, train the staff in standard changes and updates
15. Submit a monthly duty roster to human resources in order to calculate paychecks
16. Supervise and correct any misconduct or disrespect for the company's policies, uniforms and dress code, and procedures
17. Assign special tasks when necessary, and guide the staff on how to perform them
18. Perform other duties assigned by the management, including assisting in other departments eventually
Yêu cầu công việc
• Fluent English skills in both writing and speaking, excellent organization, communication, and coordination skills, strong Microsoft office skills
• Strong knowledge and experience in F&B, housekeeping, customer service oriented
• Team leader and problem solving skills, able to work independently, under-pressure, working experience onboard is an advantage
• Flexible in working schedule
• Strong knowledge and experience in F&B, housekeeping, customer service oriented
• Team leader and problem solving skills, able to work independently, under-pressure, working experience onboard is an advantage
• Flexible in working schedule
Quyền lợi được hưởng
Attractive salary, Commission, 13th salary bonus, tet bonus
Yearly bonus
Phone Allowance, Meal, Annual leaves
Yearly bonus
Phone Allowance, Meal, Annual leaves
Thông tin khác
NGÀY ĐĂNG
[protected info]
NGÀNH NGHỀ
Nhà Hàng - Khách Sạn/Du Lịch > Bộ Phận Tiền Sảnh & Dịch Vụ Khách Hàng
LĨNH VỰC
Dịch vụ lưu trú/Nhà hàng/Khách sạn/Du lịch
CẤP BẬC
Giám Đốc và Cấp Cao Hơn
KỸ NĂNG
Cruise Management, English, Housekeeping, Customer Service
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
[protected info]
NGÀNH NGHỀ
Nhà Hàng - Khách Sạn/Du Lịch > Bộ Phận Tiền Sảnh & Dịch Vụ Khách Hàng
LĨNH VỰC
Dịch vụ lưu trú/Nhà hàng/Khách sạn/Du lịch
CẤP BẬC
Giám Đốc và Cấp Cao Hơn
KỸ NĂNG
Cruise Management, English, Housekeeping, Customer Service
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
Nộp hồ sơ liên hệ
Công Ty Tập Đoàn Du Thuyền Cao Cấp Châu Á (APC Corporation)
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