Mô tả công việc
Build up quality control process and training documentation for call center
Conducting weekly, monthly task on workload and performance of team
Manage daily team's performance
Setup target and bonus scheme for Quality Control team
Directly train, coach call center agents (include onboarding and refresh training both)
Conduct onboarding training and introduction for all newcomers
Supporting in interview/ evaluating qualified candidates
Escalating any intergrity issue or Fraud cases found
Other tasks assigned by line manger.
Yêu cầu
Consumer finance or Banking experience with a good perspective of the consumer or Loans products, processes, pricing, technologies, etc.
Understands the business and industry dynamics of consumer and Loans products, and is passionate to deliver new and winning solutions
Planning skills, proven track record in successful Loans products defining, planning, launching and management
Project Management skills
Ability to interpret regulatory requirements and application to products and processes
MS Office (Excel, Word, PowerPoint,...)
Fluent English
At least 3 years' experience in senior product development and product management position in a Consumer Finance company, a Bank or a Fintech.
Quyền lợi
Bao Viet Insurance Package for Employee;
15 days Annual Leave;
Working time: From Monday to Friday, 9am to 6pm;
Young, dynamic working environment;
Company Trip; Event for Special Days (8/3, 20/10, End-year Party, ect.,)
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 09:00 đến 18:00)
Thông tin chung
Nơi làm việc
- Hồ Chí Minh: (Quận 1 cũ), Phường Sài Gòn (Quận 1 cũ)