Location and Schedule:
- Working hours: 1:30 PM - 9:30 PM (Monday to Friday), 9:00 AM - 5:00 PM (Saturday - flexible)
- The schedule may change during spring, fall, summer, and winter breaks.
- Ciputra Campus: Shophouse A26, Sunshine City, Nam Thang Long Urban Area (Phase 2), Phu Thuong Ward, Hanoi.
Responsibilities:
1. Academic & Classroom Coordination
- Work with both parents and teachers to arrange class schedules and let them know about any changes.
- Inform teachers about the teaching materials and remind them to set up the classroom equipment before lessons.
- Supervise students during break times or between classes.
- Keep track of student progress and work with teachers to support learning.
- Share updates about student progress with parents regularly (sending daily recap and monthly report card)
2. Administrative Support
- Assist with data entry, document management, and preparation of academic materials.
- Maintain accurate and up-to-date student records, ensuring confidentiality.
- Support the organization of internal meetings, workshops, seminars, and parent-teacher conferences.
- Maintain classroom readiness and manage supplies (stationery, teaching aids, refreshments for staff).
3. Front Desk & Operations
- Always be present at the front desk to greet and assist students, parents, and visitors in a friendly and professional way.
- Keep the reception area clean and organized.
- Check students in and out, take attendance, and guide them to the correct classrooms.
- Help with the registration and enrollment of new students.
4. Customer Service & Consultation
- Answer phone calls, emails, and messages (KakaoTalk, Zalo), and help with any questions or direct them to the right person.
- Arrange placement or diagnostic tests and book consultation times for new students who contact for class
- Give advice on courses based on each student's needs and level.
- Respond to customer questions or concerns and pass on any serious issues to the right team.
- Build and maintain good relationships with students and their families.
5. Additional Tasks
- Perform other duties as assigned by the management team to support academic and operational needs.