R&D Leader (Research And Development Packaging)

Arrange and assign work schedules for the R&D team responsible for Unilever and other customers.
Communicate to employees a clear understanding of the functions, tasks of the group and job descriptions of the responsible employee position.
Evaluate the performance (KPIs) of each R&D team member responsible for customer accounts.
Assign tasks, provide support, and guide employees in their work.
Train, coach, mentor, motivate, and develop team members.
Researching and developing new packaging products.
Organize the transfer of formulas, technology, and training for the factory for production implementation.
Establish product specifications (Specs).
Provide customer care, receive and address customer feedback, and answer customer inquiries.
Resolve customer complaints and requests within the scope of work, meet customer expectations.
Organize and support staff to make samples for the sales department according to the schedule committed to customers.
Implement and comply with the application of management systems according to the Company's applicable standards (ISO, OHSAS ...).
Organize and implement the storage of documents, records, and information related to the work to provide timely information for research and management.
Prepare plans and professional reports as required by the Department Head.
Participate in briefings and other meetings as required by the Department Head and related departments.