Real-Time Data Analyst

SGS VIETNAM Ltd.

Địa điểm làm việc: Hà Nội, Đà Nẵng

Hết hạn: 12/07/2024

Chi tiết công việc
Giới thiệu công ty

Mức lương: Thỏa thuận

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

phần mềm data analyst manager compliance

Mô tả công việc

Gear Inc is seeking Real-Time Analyst positions for our Moderation team. Our Real Time Analyst will work directly with Regional Workforce Manager and be responsible for following tasks, including but not limited to:
Monitors real-time work volume and schedule conformance via internal tool to efficiently utilize staffing resources
Coordinates and manages same-day and/or short-term offline event scheduling for moderation agents while maintaining acceptable performance of the center
Analyses trends such as volume, AHT, latency, utilization, shrinkages, and attendance to understand and plan for potential overstaffing/understaffing conditions; adjust plans prior to and/or same day to enable teams to attain appropriate performance results
Participates in Help Desk internal and external communications to relay how issues are impacting the center's performance
Effectively communicate center performance and information by providing reports and updates regarding recent, current, and future business productivity
Ensures that service level targets as well as other programs/client targets through schedule adherence and compliance.

Yêu cầu công việc

University Degree, ideally in a relevant degree such as data analyst or similar;
Minimum of 1 year of proven experience in a relevant position;
Proficient in English communication
Demonstrated ability to create and analyze quality reports
Advanced knowledge in real time management analysis with strong decision making skills
Content Moderation familiarity is a plus
Excellent data analysis skills with strong logical thinking mindset; ability to organize and analyze data in a structured manner
Intermediate knowledge in performing root cause analysis.
Highly proficient in using MS Excel
Impeccable attention to detail.
Personal traits and self-management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.

Quyền lợi được hưởng

1. Salary and Benefits
Attractive salary and benefits (Competitive Basic Salary, Lunch allowance, End of Year Bonus) and annual performance review.
100% compulsory insurance covered by the company after the probation.
Premium Healthcare and Mental Health Care service for you, 100% covered by the company.
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world.
Annual health check, annual flu vaccination.
Fantastic internal events.
Summer vacation (Paid days off and bonus).
Paid leave (12 days/year).
2. Working Environment
5 shifts per week, night shifts included (equivalent to 40 working hours/ week)
International, fun and professional working environment
Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.)
English working environment.
Training and career development opportunities.
All interested candidates are welcome to apply. Please send your English resume expressing your interest to us. Kindly note that only shortlisted candidates will be contacted by our HR team.

Nộp hồ sơ liên hệ

SGS VIETNAM Ltd.

Giới thiệu công ty Xem trang công ty

The SGS Group is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 95,000 employees, SGS operates a network of almost 2,400 offices and laboratories around the world.

Quy mô công ty

Từ 501 - 1000 nhân viên

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