Real-Time Data Analyst

Công ty TNHH SGS Việt Nam

Địa điểm làm việc: Hà Nội

Hết hạn: 13/11/2024

Chi tiết công việc
Giới thiệu công ty

Thu nhập: Thoả thuận

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Kinh nghiệm: 1 năm

phần mềm data analyst manager event

Mô tả công việc

Gear Inc. is seeking a Real-Time Analyst for our Moderation team. Our Real-Time Analyst will work directly with the Regional Workforce Manager and be responsible for the following tasks, including but not limited to:
Monitors real-time work volume and schedule conformance via internal tool to efficiently utilize staffing resources
Coordinates and manages same-day and/or short-term offline event scheduling for moderation agents while maintaining acceptable performance of the center
Analyses trends such as volume, AHT, latency, utilization, shrinkages, and attendance to understand and plan for potential overstaffing/understaffing conditions; adjust plans prior to and/or same day to enable teams to attain appropriate performance results
Participates in Help Desk internal and external communications to relay how issues are impacting the center's performance
Effectively communicate center performance and information by providing reports and updates regarding recent, current, and future business productivity
Ensures that service level targets as well as other programs/client targets through schedule adherence and compliance.

Yêu cầu

University Degree, ideally in a relevant degree such as data analysis or similar;
Minimum of 1 year of proven experience in a relevant position;
Proficient in English communication;
Demonstrated ability to create and analyze quality reports;
Advanced knowledge in real-time management analysis with strong decision-making skills;
Content Moderation familiarity is a plus;
Excellent data analysis skills with a strong logical thinking mindset; ability to organize and analyze data in a structured manner;
Intermediate knowledge in performing root cause analysis;
Highly proficient in using MS Excel;
Impeccable attention to detail;
Personal traits and self-management skills are required to manage unique risks and a fast-paced work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.

Quyền lợi

1. Salary and Benefits
Attractive salary and benefits and annual performance review.
100% compulsory insurance covered by the company after the probation.
Premium Healthcare and Mental Health Care service for you, is 100% covered by the company.
Extra bonus per personal event (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world.
Annual health check, annual flu vaccination.
Fantastic internal events.
Summer vacation (Paid days off and bonus).
Paid leave (12 days/year).
2. Working Environment
5 shifts per week, night shifts included (equivalent to 40 working hours/ week)
International, fun, and professional working environment
Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.)
English working environment.
Training and career development opportunities.

Thông tin khác

Cấp bậc
Nhân viên
Kinh nghiệm
1 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu

Thông tin chung

Thu nhập: Thoả thuận

Cách thức ứng tuyển

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:

Hạn nộp: 13/11/2024

Giới thiệu công ty Xem trang công ty

Công ty TNHH SGS Việt Nam là công ty của Nhật Bản có trụ sở đặt tại Tokyo, Nhật Bản, chuyên cung cấp các dịch vụ thuê ngoài - BPO và các dịch vụ chế bản điện tử DTP (desktop publishing) cho khách hàng Nhật Bản

Quy mô công ty

Từ 26 - 100 nhân viên

Chia sẻ: