Reception / Host

Overview
The Reception / Host role is the first point of contact for HAUS members and guests. This position plays a critical role in delivering a warm, polished, and seamless welcome experience that reflects the standards of the club.
Key Responsibilities
Front Desk Duties
• Greet and welcome all members and guests in a courteous and professional manner.
• Manage member check-in, guest sign-in, and cloakroom coordination.
• Answer calls and emails promptly and professionally.
Reservations & Enquiries
• Manage dining and event reservations using the internal booking system.
• Provide accurate and timely information about club services, events, and policies.
• Coordinate with F&B and Guest Relations to manage service flow and arrivals.
Presentation & Environment
• Maintain a tidy and welcoming front-of-house environment.
• Ensure club signage, welcome materials, and desk presentation are immaculate.
• Uphold HAUS service standards and dress code at all times.