Receptionist - rooms controllerThe Grand Ho Tram

Responsible to act as a liaison between Front Office, Casino, and others. The Receptionist - Rooms Controller must have rooms knowledge and depth understanding of rooms allocation/allotment.
Responsibilities/
Work closely with casino and other team to block and balance room allotment
Manage casino and other reservations and settlement in accordance with the instruction from the casino and other team.
Arrange VIP amenities as well as inspecting the VIP rooms prior to arrival
Determine credit, render bills, receive cash, and credit payments in timely and accurate manner.
Audit and balance cash float in beginning and end of shift.
Create, update, and present guest folio.
Control and issue keys to guest rooms.
Respond to guest inquiries and resolve guest concerns in a diplomatic and professional manner.
Create and maintain a refined yet welcoming and proficient guest experience.
Intentional and alert regarding security measures and procedures. Communicate any unusual circumstances, events, or guests with Supervisor.
Maintain close work relationships with other departments and their leaders to promote feedback and efficient operations.
Positively collaborates and communicates proactively with Housekeeping and other departments regarding daily arrivals, VIPs, special requests, group needs, check outs and other guest needs that might arise.
Ensure all activities performed within the department are in accordance with the company's business objectives, and established safety and security standards.
Keep leadership informed on a timely basis of any undue variance from expected results.
Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
Perform other jobs related to same functions and duties or assume other responsibilities and functions as assigned by management.