Receptionist

• Handle the check-in of guests including the processing of their reservations and rooming at the unit level.
• Handle all guest requests during their stay. Act in a pleasant, courteous and cheerful way.
• Handle all front desk cashiering duties. Must be prepared to work shifts.
• Organize and implement guest programs/plans that anticipate and meet guest needs and interest.
• Handle all leasing activities including the conduct of site inspections and the closure of sales deals as required.
• Act as a link between departments on operations and sales processes.
• Assist in the setup and operations of facilities i.e children playroom, meeting room, etc.
• Support sales/marketing by providing relevant information including customer feedback and sales leads.
• Manage individual portfolio assigned to maximize guest satisfaction.
• To have a good understanding of people and genuine interest in service.
• Handling guest complain and inform head of department.