Receptionist

Overall Position Purpose: The main purpose of this position is to provide information services to teacher and students, and to provide administrative supports to the services and operations of the library.
Responsibility
1. All VAIS employees are required to carry out their duties diligently at all times
2. All duties must be carried out in accordance with relevant laws, regulations and Company policies.
3. Supervisors have an additional responsibility to ensure satisfactory work performance and compliance with these policies from their team members.
Key Performance Areas:
1. Front Desk & Customer Service
• Serve as the first point of contact for students, parents, visitors, and prospective families, ensuring a professional, welcoming, and positive experience at all times.
• Support current students and parents with daily inquiries in accordance with school policies and procedures, including:
o Early student pick-up procedures
o Late arrivals
o Receiving and coordinating parcels or deliveries for students
• Welcome and assist visitors to the school, directing them to the appropriate departments or personnel.
• Maintain a professional and organized reception area, including:
o Displaying brochures, magazines, and school materials
o Caring for decorative plants and front desk presentation
2. Admissions & Parent Support
• Handle incoming calls and inquiries on the school Admissions hotline in a professional and engaging manner.
• Provide accurate information to prospective parents regarding school programs and admissions procedures.
• Support school tours and assist prospective families when Admissions team members are unavailable or during peak periods.
• Coordinate effectively with the Admissions team to ensure excellent parent experience and service quality.
3. School Lunch Coordination
• Take responsibility for the daily coordination and management of the school lunch program.
• Coordinate with catering vendors, school staff, and relevant departments to ensure smooth lunch operations.
• Monitor lunch schedules, student meal arrangements, and special meal requests where applicable.
• Handle parent inquiries related to school lunch services.
• Ensure lunch records and related documentation are properly maintained.
4. Administrative Support
• Provide administrative assistance to departments such as Accounting, Administration, and other school offices when required.
• Support daily office operations including:
o Postage and courier handling
o Printing and document preparation
o Meeting room preparation
o Preparing tea, coffee, and refreshments for meetings and guests
• Translate documents and communications as assigned.
5. Team Collaboration
• Share feedback, ideas, and best practices with colleagues to improve service quality and operational efficiency.
• Support school-wide activities and perform other duties as assigned by management.