Recruit Bell Captain tại Hà Nội - Khách Sạn Intercontinental Hà Nội

Khách sạn InterContinental Hà Nội

Địa điểm làm việc: Hà Nội

Hết hạn: 25/09/2021

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới

Mô tả công việc

• Ensure that all guest's baggage are received and delivered upon arrival and departure even for baggage storage pertaining to the procedure laid down in the Inter-Continental Hotels & Resorts Front Office Manual
• Be thoroughly aware of arrivals and departures of each day with emphasis on VIPs, Priority Club Members, groups, and crew movements.
• To work closely with Guest Relations Officer to ensure baggage for VIP's, Priority Club Members are delivered promptly
• To assist the Doorman and supervise traffic control along the driveway during peak hours
• Conducts daily briefing and ensure that all uniform service staff is kept up to date, properly instructed and that all staff are properly dressed, neat and clean before start of duty. Similarly, staff appearance should remain clean, smart and tidy at all times.
• Be responsible for training Bellman, Parking Valets and Doorman, in their respective jobs (by identifying training needs)
• Ensure that all staff are fully informed and knowledgeable on hotel facilities and its surrounding areas
• Ensure that the surrounding areas at the lobby level and main entrance are clean
• Supervise the Parking Valets in handling guests' vehicles properly
• Prepare newspaper orders and co-ordinates with news vendor for early delivery. Supervises Bellman for newspaper delivery
• Ensuring that all equipment (trolley, etc....) are in proper condition and recorded properly
• Must be fully conversant with emergency evacuation and fire procedures and ensuring all uniformed staff are aware of these procedures

Yêu cầu

Required Skills:
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Able to read and write English
Qualifications:
• High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
Experience:
• 2-year experience in guest service or customer service, or an equivalent combination of education and experience.

Quyền lợi

• 100% salary plus service charge and local social insurance contribution in probation period
• Opportunity to work with a great team of people and career growth in the world's largest luxury hotel brand
• Opportunity to join international training & development programs and cross-training programs
• Delicious and nutritious meal at Hotel's Social Café
• Sleeping Lounge for Employee
• Laundered uniform provided by Hotel
• Pre-employment health check and annual health check
• Birthday gift and Allowances on other personal special events
• Recognition program with valuable gifts
• Summer vacation and many team building activities
• Rooms and F&B services employee rate worldwide at 5,900 IHG Hotels and Resorts
• Unlimited Food & Beverage discount at Hotel
• Free parking
• Other benefits according to Hotel's policy