Recruit Center Manager tại Hồ Chí Minh - Direct English Saigon

Job Purpose:
• To ensure the smooth and transparent operations of the center;
• To provide the best quality of services to the students;
• To co-ordinate the strategies, the efforts between sales team and academic team; and between center and head office;
- Managing all stages of customer services process including welcoming guests and enrolling students at center
- Resolving customer requests and complaints and providing feedbacks back to relevant teams for process improvements and team development
- Managing the Customer Care team and service providers to ensure the top of quality services to the customers and students
- Optimizing the center team ability to support students in their learning and their achievement of their goals
- Aligning objectives between Sales and Academic to maximize enrollments and satisfaction of students.
- Recognizing talents in the center and developing staff into outstanding team leaders and managers through systematic development plans, training and coaching
- Measuring staff monthly performance against roles' KPI's and calculating commissions and bonuses where applicable
- Managing the center facilities and resources to maintain high standards of presentation and efficient usage.
- Rolling out all rules, policies and guidelines to all center staff and ensuring they are properly implemented/ followed to avoid misunderstanding and/or misuse of resources.
- Working with relevant authorities and departments and operating the center as per required regulations and policies
- Evaluating and reporting on all aspects of the center as requested by line manager and BOD.
- Coordinating well with all departments and managing special center projects assigned by BOD